KellyAnn Tracy
Yellow Springs,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Care Giver
Self Employed
Yellow Springs, OH
06.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Development Coordinator/Fundraising Volunteer
BW Greenway Community Land Trust
03.2018 - 05.2021
- Created and implemented yearly development plan and budget for local nonprofit
- Fostered and nurtured positive relationships with current business partners and donors
- Responsible for various fundraising events from creation, planning to execution
- Created promotional material such as flyers, social media content and press releases
- Researched and identified prospective new donors and proactively initiated sponsorship and funding.
Patient Access Representative II
Dayton Children’s Hospital
12.2018 - 11.2019
- Provided customer-service coverage and responsible for successful financial outcomes of all patient services
- Performed appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining outstanding customer service
- Maintained expert knowledge level of policy and procedures relating to Federal and State insurance payers, and HIPAA.
Patient Access Representative/Insurance Coordinator
Palomar Medical Center
04.2015 - 08.2018
- First contact for referring physician’s offices, patients, and families regarding funding sources for inpatient and outpatient hospital services
- Screened all hospital admissions daily
- Performed pre-registration, registration, Insurance verification, notification and obtained authorization
- Worked in collaboration with all departments and units in the revenue cycle to appropriately communicate issues and/or barriers, and to formulate work plans for resolution
- Obtained appropriate up-front collection on all self-pay accounts as well as co-pays, deductibles, and co-insurance
- Utilized payer resources and web sites to accurately assess eligibility and successfully initiate referrals for MediCal/CMS/CCS
- Conducted new hire training on departmental policy and procedures as well as Software system
- Consistently held position of one of the top 3 collectors amongst 3 hospital systems and 150 plus Representatives.
Billing Manager
Westminster Medical Clinic
01.2012 - 01.2014
- Ran all aspects of Billing Office for a 6-provider family medical practice
- Including but not limited to: Claims scrubbing, paper and electronic submission, A/R follow-up, patient collections, customer service, daily and monthly payment reconciliation, physician and facility credentialing, clearinghouse setup, EMR maintenance, adherence to local, state, and federal regulations
- Responsible to initiate and maintain provider credentialing with Insurances and area hospitals
- Provided training for Billing staff and Providers.
Medical Claims Biller
Provident Senior HealthCare
06.2010 - 12.2012
- Responsible for scrubbing and submission of medical claims for a 10-provider senior care medical practice
- A/R follow-up and payment posting.
Office Manager
Ivy Pain and Rehabilitation
04.2008 - 08.2009
- Responsible for the day-to-day operations of a single physician medical practice
- Implemented practice management system including EDI and EMR systems
- Created and implemented organizational policies and procedures
- Assured compliance with local, state, and federal rules and regulations including OSHA, CLIA and HIPAA
- Managed the billing and collection of all accounts
- Responsible to initiate and maintain provider credentialing with Insurances and area hospitals
- Coordinated physicians’ office and travel schedule
- Researched and identified marketing opportunities.
Associate Consultant
Mossie Enterprises
10.2002 - 07.2005
- Provided short term consulting services related to billing office operations, EDI and EMR system operations, staff utilization and implementation of HIPAA regulations
- Worked with the country’s 2nd largest claims clearing house as HIPPA Project Coordinator
- Participated in and coordinated a HIPAA Task Force consisting of 25 departmental mangers, Executives, Vice President of Operations and 7 sub-workgroups
- Spearheaded the creation of the industries most comprehensive HIPAA resource website
- Assisted in the development and introduction of internal and external web-based sales presentations, training modules and seminars.
Director of Billing
Laboratory Corporation of America
01.2001 - 01.2003
- Responsible for all aspects of billing operation for the state of California region
- Including 2 laboratories, consisting of 1 manager, 4 supervisors and over 100 staff members
- Oversaw the daily operations and management of the MediCal, Medicare, Third party billing, and A/R departments
- Created position of Departmental Trainer, engineered the creation and implementation of position specific training manuals
- Conducted inner departmental analysis including policy and procedures and staff utilization
- Maintained expertise knowledge level of CMS, Medicaid, Medicare and Third party policies and regulations
- Directly responsible for over 5 million in receivables per month.
Education
No Degree - Marketing, Computer Science
Parks Junior College
ThorntonSkills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
- Team Development
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Building rapport
- Product and service solutions
- Escalation management
- Product Education
- Training development aptitude
Certification
Healthcare Financial Management Association-Certified Revenue Cycle Representative
Timeline
Care Giver
Self Employed
06.2021 - Current
Patient Access Representative II
Dayton Children’s Hospital
12.2018 - 11.2019
Development Coordinator/Fundraising Volunteer
BW Greenway Community Land Trust
03.2018 - 05.2021
Patient Access Representative/Insurance Coordinator
Palomar Medical Center
04.2015 - 08.2018
Billing Manager
Westminster Medical Clinic
01.2012 - 01.2014
Medical Claims Biller
Provident Senior HealthCare
06.2010 - 12.2012
Office Manager
Ivy Pain and Rehabilitation
04.2008 - 08.2009
Associate Consultant
Mossie Enterprises
10.2002 - 07.2005
Director of Billing
Laboratory Corporation of America
01.2001 - 01.2003
No Degree - Marketing, Computer Science
Parks Junior College