KellyAnn Umu
Marysville,WA
Summary
Energetic Helper comfortable thriving independently or as part of large team. Hardworking employee dedicated to quickly completing all tasks and projects.
Known for strong communication skills facilitating effective team collaboration and problem-solving. Contributed to improving safety standards and project efficiency through proactive identification of potential hazards and suggesting practical solutions.
Diligent helper with several years of hands-on experience performing various tasks. Committed to quickly learning new abilities and growing key customer relationships. Communicative and punctual team player commended for thriving in fast-paced environments and properly completing project tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mothers Helper/Private Nanny
Nicole Curnutt
Bothell, Washington
01.2023 - Current
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Assisted children with completing homework and special assignments to improve academic performance.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Interacted positively with children to promote mental and emotional development.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Participated in hands-on learning activities with children incorporating art.
- Provided assistance with homework assignments when needed.
- Read stories aloud to the children and engaged them in creative play activities.
- Maintained confidentiality and privacy of all family matters and information.
- Led hands-on activities consistent with child's interests and skills.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed positive relationships with each child by providing nurturing care.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Ensured physical and social well-being of each child.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Provided direct-care services for children of varying ages.
Banquet Server
One Boss Hospitality
Carnation, Washington
06.2022 - Current
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Resolved guest complaints to maintain complete customer satisfaction.
- Served orders by picking up and delivering selections from kitchen.
- Communicated with chefs regarding any special requests from guests.
- Noted timing of meal progression, keeping kitchen staff informed.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Provided refills on drinks as requested by customers.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Ensured that all dishes were served at the correct temperature.
- Used clear communication to relay food and drink orders to kitchen staff.
- Stocked service stations with ice, napkins and straws.
- Replenished buffet lines with fresh foods as needed.
- Served food and beverages to customers.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Answered questions regarding menu items and assisted guests in making selections.
- Served beverages and appetizers to guests in an efficient manner.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Participated in ongoing training to enhance job skills and knowledge.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Responded promptly and courteously to guest inquiries and complaints.
- Educated guests on meals during by answering questions and bringing special orders.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Stocked server areas with supplies before, during and after shifts.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Greeted guests upon arrival and provided assistance throughout the event.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Followed proper sanitation guidelines when handling food items.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Changed table settings between courses as necessary.
- Replenished beverages throughout meal service as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Elderly Caregiver
Golden Hearth llc
Woodinville, Washington
06.2022 - 09.2022
- Did house activities like playing trivia games and art projects.
- Provided companionship and emotional support to elderly clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
- Laundered clothing and bedding to prevent infection.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and reported changes to medical team.
- Engaged clients by conversing and participating in activities and hobbies.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
Cascade High School
Everett, WA06-2023
Skills
- Excellent communication
- Punctual and reliable
- Active learning
- Following directions
- Physical stamina
- Task prioritization
- Relationship building
- Flexibility
- Friendly
- Works well with others
- Quick learner
Certification
- Mast 13
- Food handler
Affiliations
- Rugby Player
References
References available upon request.
Timeline
Mothers Helper/Private Nanny
Nicole Curnutt
01.2023 - Current
Banquet Server
One Boss Hospitality
06.2022 - Current
Elderly Caregiver
Golden Hearth llc
06.2022 - 09.2022
High School Diploma -
Cascade High School