Kelly Cahill Washington
Hazlehurst,GA
Summary
Results-driven Human Resources Manager with expertise in computer systems and onboarding processes. Proven ability to manage records and implement standards effectively. Holds a Bachelor's Degree in History and a Minor in Psychology, enhancing analytical and interpersonal skills. Committed to leveraging technical knowledge to foster organizational efficiency.
Overview
10
10
years of professional experience
Work History
Scale House Clerk II
Thompson Hardwoods
07.2021 - Current
- Processed inbound and outbound loads to ensure accurate weights.
- Responsible for maintaining shift totals to complete day end spreadsheets and records.
- Assisted in maintaining accurate logs of materials leaving the yard with specific destinations.
- Managed sending emails to vital company heads containing vital company data daily
Internal Auditing (General)
Enhanced Recovery Company
09.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively to maintain specific records within the company.
- Skilled at working independently and collaboratively in a team environment to make sure all reports/data were accurate.
Quality Assurance Analyst
Enhanced Recovery Company
04.2017 - 09.2019
- Ensured call quality by monitoring daily phone conversations for accuracy.
- Enhanced employee performance through targeted coaching on established standards.
- Delivered weekly QA tips using comprehensive Publisher guides for staff and management.
- Conducted QA presentations for new Assurant and Cross Country training classes.
Home Warranty Specialist
Enhances Recovery Company
10.2015 - 04.2017
- Ensured compliance with repair recommendations through detailed claims analysis.
- Informed warranty holders about repair options and potential out-of-pocket costs.
- Responded to incoming calls promptly while upholding company professionalism standards.
- Facilitated communication between service providers and warranty holders for efficient resolutions.
Education
Associate of Arts - HIstory
Northern Kentucky Universit;y
Highland Heights, KY05-2003
Accomplishments
- Co-Founder of the Traumatic Brain Injury and Stroke Survivor and Care Givers for Southeast Georgia.
- Adult Literacy Tutor.
- Continued education classes to teach middle school.
- News appearances for success in traumatic brain injury recovery.
Timeline
Scale House Clerk II
Thompson Hardwoods
07.2021 - Current
Internal Auditing (General)
Enhanced Recovery Company
09.2019 - 06.2021
Quality Assurance Analyst
Enhanced Recovery Company
04.2017 - 09.2019
Home Warranty Specialist
Enhances Recovery Company
10.2015 - 04.2017
Associate of Arts - HIstory
Northern Kentucky Universit;y