Overview
Work History
Skills
Accomplishments
Professionaloutlook
References
Timeline
Generic

Kellye Burkholder

Topeka,Kansas

Overview

18
18
years of professional experience

Work History

Chief Administrative Officer

Community National Bank
06.2023 - Current
  • The Chief Administrative Officer directs and oversees bank performance through primarily managing the Retail delivery, services, products, customer growth and retention, deposit growth
  • Promotes a sales and service culture through coaching, guidance, and staff motivation
  • Establishes individual, department and branch goals, along with performance standards
  • Ensures all bank and regulatory policies and procedures are followed consistently
  • Ensures that customer experience is aligned with strategic plan and brand/core values
  • As a member of various committees within the bank, this position is responsible for making recommendations for such items as retail deposit and lending product mix, funding strategy, marketing promotions, actions to achieve plans, and the like
  • In addition, HELOC and Consumer lending, marketing, and retail training of the bank will be areas of responsibility
  • This position is part of the Bank’s executive management team
  • In that role, this position will be part of the team that helps determine the bank’s long-term direction, policies and procedures, and addresses other strategic issues.

Chief Operating Officer/Security Officer/ Cashier

Kaw Valley Bank
04.2019 - 06.2023
  • This position oversees the organizational sections of the Operations Department and ensures that the assigned duties and responsibilities are executed in a systematic and effective manner to ensure maximum profitability in all areas
  • Plan and implement training programs
  • This position is in charge of daily operations of electronic banking platforms including online banking, telephone banking, mobile banking, mobile remote deposit capture, and ATMs.

Senior Branch Manager/Business Banking Lender

Sunflower Bank
01.2007 - 01.2019
  • Responsible for Multi market management with markets in Missouri and Kansas
  • Coached retail team to meet and exceed retail initiatives
  • Implemented calling program and mentored staff on sales calling techniques
  • Sales calls included known customers and cold calling
  • Referred customers to Wealth Management and other lines of business
  • Monitor budget, control and track expenses, as well as overall market profitability for the region
  • Business development; commercial and retail
  • Successfully retained and grew the customer base
  • Organic growth was largely due to calling initiatives, market research, community involvement and customer referrals
  • Increased asset growth as a result of calling efforts year over year for all markets
  • Mortgage lender, consumer lender, business lender specializing in healthcare while also selling Treasury Management products
  • Security /audit coordinator for multiple markets ensuring compliance and safety requirements were met
  • Oversee employee on-boarding, succession planning, training, coaching, development and retention of internal teams; direct managers and indirect employees, as well as performance reviews, quarterly /annual action plans, and corrective actions, hiring and terminations
  • Medallion Stamp Guarantee officer for multiple markets
  • Worked with BSA and Security Officer to oversee Bank Secrecy Act, Anti-Money Laundering, and OFAC compliance for multiple markets
  • Generated sales for cash management products, lock box, installation and support provided for remote deposit capture, online banking, mobile banking and ACH onboarding.

Skills

  • Highly organized individual with tremendous attention to detail
  • Excellent communication skills
  • Exceptional customer relationship skills
  • Motivational coaching skills
  • Team leadership
  • Strong moral character
  • Goal-oriented
  • Extensive sales experience

Accomplishments

  • Continually remained top five in sales ranking while employed with a $5B asset sized bank.
  • Expanded market growth while maintaining long term customer retention rates for a De Novo market.
  • Successfully completed and received A’s for Executive Bank Management Classes in January 2022 with American Bankers Association.

Professionaloutlook

Experienced Chief Operating Officer seeking a position where I can make a positive contribution to the organization. I possess a strong work ethic, professional etiquette and demeanor. Results-oriented banking executive professional with over 30 years in business development, sales, management, and bank operations.

References

References available upon request

Timeline

Chief Administrative Officer

Community National Bank
06.2023 - Current

Chief Operating Officer/Security Officer/ Cashier

Kaw Valley Bank
04.2019 - 06.2023

Senior Branch Manager/Business Banking Lender

Sunflower Bank
01.2007 - 01.2019

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Kellye Burkholder