Kelly Jo Juarez
Peer Support Specialist
Stockton,CA
Summary
Dynamic professional with expertise in crisis management and mental health assessment, honed at Crisis Text Line. Excelled in reducing response times by 30% through efficient triage. Skilled in reflective listening and trauma-informed care, fostering client rapport and resilience. Proven track record in enhancing client well-being and promoting independence at Victor Learning Center.
Overview
1
1
Certification
Work History
Direct Support Professional
Victor Learning Center
- Assisted individuals with daily living activities to promote independence and well-being.
- Collaborated with healthcare professionals to develop personalized support plans for clients.
- Implemented behavior management strategies to enhance client engagement and reduce challenging behaviors.
- Facilitated recreational and social activities to foster community integration among clients.
- Monitored client progress, documenting observations and reporting changes to care teams.
Crisis Counselor
Crisis Text Line
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
- Reduced client stress levels, offering empathetic support and practical solutions during crisis counseling sessions.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
Education
Medical Assistant -
Kaplan College
Stockton, CAMedi-cal Peer Support Certification -
Behope
Online CASkills
Mental health assessment
Reflective listening
Documentation skills
Self-care strategies
Inbound call management
Safety planning
Resource navigation
Grief counseling
Addiction recovery
Relapse prevention
Multicultural competence
Behavioral health
Suicide prevention
Assertiveness training
De-escalation techniques
Referral coordination
Peer support
Trauma-informed care
Certification
Crisis Text Counselor
Timeline
Direct Support Professional
Victor Learning Center
Crisis Counselor
Crisis Text Line
Medical Assistant -
Kaplan College
Medi-cal Peer Support Certification -
Behope