Kelly M. Hinson
Gallatin,TN
Summary
Dedicated Human Services professional with over twenty one years of experience and a history of meeting department goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Child Care Specialist
State Of Tennessee Department Of Human Services
Gallatin, TN
09.2011 - Current
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Developed team communications and information for meetings.
- Actively listened to clients' requests, confirming full understanding before addressing concerns.
- Identifies and corrects case errors to protect data integrity
- DCS caseload management for 40 counties
- Promotes professional image of department by focusing on great customer service while fulfilling the Departments mission
- Maintains multiple computer systems/programs/database to determine eligibility and tracking purposes
- Communicates with Child Care providers to promote effective service delivery to clients
- Interacts on regular basis with person in other divisions, departments, and outside organizations for the purpose of furnishing and obtaining information
Eligibility Counselor
State Of Tennessee Department Of Human Services
Gallatin, TN
09.2004 - 08.2011
- Performed eligibility assistance, case management, referrals or related function.
- Uploaded and submitted verification documents and completed applications.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Complied with department, organization and government policies and procedures.
- Maintained 98% timeliness rating with application recertification team
- Worked with clients to improve life choices and maximize benefits of programs
- Participated in team-building activities to enhance working relationships
Case Management Assistant
State Of Tennessee Department Of Human Services
Gallatin, TN
09.2000 - 09.2004
- Worked with clients to improve life choices and maximize benefits of programs.
- Coordinated referrals and direct support for Families First clients.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained up-to-date and accurate contacts and progress note records.
- District Superuser traveling to various counties providing training for other Case Management Assistants
- Attended regularly scheduled case management and staff meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Science - Computer Information Systems
Volunteer State Community College
Gallatin, TN04.2004
Skills
- Communication and Cooperation
- Caring and Responsible
- Organization and Attention to Detail
- Planning and Leading Activities
- Coordination and Teamwork
- Problem Solving
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Microsoft Office
- Strong Work Ethic and Dependable
Accomplishments
Collaborated with team of 12 in the development of the Case Manager Assistant Manual.
Assisted in multiple UAT system testing groups
Collaborated with team of peers in the first Child Care services focus group
Participation in creation of case reading tool
Timeline
Child Care Specialist
State Of Tennessee Department Of Human Services
09.2011 - Current
Eligibility Counselor
State Of Tennessee Department Of Human Services
09.2004 - 08.2011
Case Management Assistant
State Of Tennessee Department Of Human Services
09.2000 - 09.2004
Associate of Science - Computer Information Systems
Volunteer State Community College