Shawatha Harris

• Assessed eligibility for child care programs to facilitate access for families., certifies family day care providers, and ensures compliance with federal and state regulations.

Determined child care eligibility to ensure families accessed necessary support services. and certified family day care providers, ensuring adherence to federal and state regulations to promote safe and effective care environments.ions to support quality care.

Interpret, monitor, and enforce provider compliance with local, state, and federal mandates.

• Collaborated with families to Collaborated with families to meet children's unique needs and resolve concerns. and concerns effectively.
• Monitored health and safety standards in accordance with state regulations.
• Coordinated group activities to encourage teamwork and communication among children.
• Reviewed policies and procedures to maintain regulatory standards in childcare services.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Maintained updated knowledge through continuing education and advanced training.

• Handled all responsibilities for the branch in the manager's absence.
• Managed new hire trainings and onboarding so that all employees were aware of company policies and procedures.
• Coordinated Morning Huddles to help the day run smoothly, including Goals for the day, fleet management, reservations, rate tracking/ spreadsheets update reports.
• Managed new hire training and onboarding so that all employees were aware of company policies and procedures.
• Coordinated Morning Huddles to help the day run smoothly, including Goals for the day, fleet management, reservations, rate tracking/ spreadsheets  update reports.
• Increased Customer Service score from a corporate average of 82% to 86%.

* Oversaw 50 co-ed undergraduate students, fostering a safe living and learning environment * Served as resource for residents, offering guidance and support

* Delivered consistent duty coverage to maintain a secure environment for residents and respond to emergency situations as necessary

• Facilitated community-building events for diverse student populations at Notre Dame College.
• Provided mentorship and support to residents, promoting personal development and well-being.
• Coordinated conflict resolution strategies among residents to maintain a harmonious living environment.

* Reached out to members to strengthen community connections and owners of the foundation * Promoted organization details through various channels about the Organization * Developed and maintained databases to streamline member information * Attended and participated in Organization Events

• Conducted research on potential partnerships and funding opportunities.
• Assisted in developing strategic outreach materials for stakeholders.
• Coordinated meetings between team members and external partners.

* Assisted in administrative tasks by preparing financial aid awards and managing organization, filing, mailing, and data entry for incoming scholars

* Designed and promoted a poster for financial aid assistance programs.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.