Kelly R. Walker
Seymour,WI
Summary
Experienced professional seeking a position in a reputable and collaborative organization to utilize strong communication and organizational skills, enhancing relationships, experiences, and overall productivity.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service
Northwest Plus Credit Union
Smokey Point, WA, USA
07.2023 - 02.2024
- Customer Service in person and phone
- Handling customer issues, positive or negative and resolving them
- Teller Responsibilities
- Handled large amounts of cash, opened and closed various types of accounts
- Processed consumer loans
- Performed opening and closings procedures of the bank
Cashier
Haggens
Stanwood, WA, USA
04.2021 - 08.2022
- Verified and completed pharmaceutical transactions for customer
- Cashier, Handling refunds, exchanges, customer issues, positive or negative and resolving them
Caregiver Health Clinic
Terra Staffing Group
Everett, WA, USA
06.2019 - 12.2019
Account Coordinator
Deluxe
Monroe, WA, USA
03.2016 - 04.2019
- Acted as the point of contact for Amazon and other assigned accounts
- Processed and maintained online orders
- Gathered and presented sales data for weekly account meetings
- Followed up on on-time delivery for client satisfaction and/or concerns
- Worked with Suppliers to ensure client brand standards were upheld to complete proof approvals
- Billing reconciliation on top accounts
Customer Service Representative
Natural Factors
Monroe, WA, USA
06.2014 - 03.2016
- Received and processed client orders
- Coordinated and placed orders for trade show gifts & supplies
- Managed several key account customers and maintained contract pricing
Account Coordinator
Achilles USA, Inc.
Everett, WA, USA
03.1995 - 06.2013
- Accurately processed and tracked customer purchase orders from initiation through delivery, daily releases, credit card information
- Accurately balanced budget and sales reports monthly which exceeded $9 million
- Managed inventory levels across multiple warehouses
- Addressed customer complaints and quality concerns in a timely manner
- Successfully and efficiently interfaced with production to replace material
- Independently managed diverse customers including local, small businesses, as well as multimillion-dollar corporations
Education
Fairmont High School
Fairmont, MNSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
References
Upon Request
Careerachievements
- Pharmacy assistant certification, WA
- Washington Food Handlers certification
- Excellent customer service & satisfaction
- Effective communication skills
- Proficient in Microsoft Office including Excel & Word, and various company specific programs
- Attention to detail & accuracy
- Excellent job performance in a fast-paced environment
Certification
- WA Driver's License
- ServSafe Food Handler's Certification
- Pharmacy Assistant Certification Issuing April 2022
Timeline
Customer Service
Northwest Plus Credit Union
07.2023 - 02.2024
Cashier
Haggens
04.2021 - 08.2022
Caregiver Health Clinic
Terra Staffing Group
06.2019 - 12.2019
Account Coordinator
Deluxe
03.2016 - 04.2019
Customer Service Representative
Natural Factors
06.2014 - 03.2016
Account Coordinator
Achilles USA, Inc.
03.1995 - 06.2013
Fairmont High School