Kelly S Miller
Santa Rosa Beach
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
32
32
years of professional experience
1988
1988
years of post-secondary education
Work History
Insurance Specialist
Wells Vision And Laser Eye Center
Destin
02.2025 - 09.2025
- Processed insurance claims for patients receiving laser eye treatments.
- Verified patient insurance coverage and benefits for procedures.
- Communicated with insurance providers to resolve claim issues.
- Maintained accurate records of patient interactions and claims status.
- Collaborated with medical staff to ensure proper coding of services rendered.
- Reviewed and updated insurance documentation for compliance purposes.
- Assisted patients in completing necessary forms for insurance reimbursement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Administrative Assistant
Okaloosa County Schools
Niceville
09.2015 - 01.2021
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Coordinated travel arrangements for employees including flights, hotels and car rentals.
- Provided support to other departments by completing clerical tasks as needed.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Recorded minutes during weekly staff meetings.
- Processed incoming invoices for payment in a timely manner.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Assistant Manager
Barnes & Noble
Niceville
07.2012 - 05.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Textbook Manager
Northwest Florida State College
Niceville
08.1993 - 06.2012
- Developed strategies to maintain accurate inventory records of textbooks.
- Trained and supervised staff in the proper use of textbook management software.
- Researched new educational materials, products, and services for potential purchase.
- Ensured compliance with policies and procedures related to textbook management.
- Coordinated with vendors to negotiate prices and ensure timely delivery of textbooks.
- Created budget plans for purchasing textbooks and other educational materials.
- Organized the distribution of textbooks to students and faculty members as needed.
- Maintained a database of all textbooks owned by the school district, including title, author, edition, publisher information.
- Managed returns from publishers for outdated or incorrect books ordered by the school district.
- Managed online ordering system for students and parents to order required course materials.
Education
High School Diploma -
Fort Walton Beach High
Fort Walton Beach, FLBachelor of Science - Business Administration And Management
Northwest Florida State College
Niceville, FLSkills
- Data management
- Recordkeeping
- Teamwork and collaboration
- Microsoft office
- Computer skills
- Team management
- Claims processing
- Insurance verification
- Medical coding
- Compliance documentation
- Customer relationship management
- Data entry accuracy
- Office organization
- Financial record keeping
Timeline
Insurance Specialist
Wells Vision And Laser Eye Center
02.2025 - 09.2025
Office Administrative Assistant
Okaloosa County Schools
09.2015 - 01.2021
Assistant Manager
Barnes & Noble
07.2012 - 05.2015
Textbook Manager
Northwest Florida State College
08.1993 - 06.2012
High School Diploma -
Fort Walton Beach High
Bachelor of Science - Business Administration And Management
Northwest Florida State College