Carleen Davis
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
Geico
02.2020 - Current
- Managed complaints and provided alternatives and solutions to meet customer needs.
- Helped customers choose insurance packages suitable to needs and budget.
- Collected deposits and payment and sent statements to customers.
- Exceeded company's expectation in quality and service level.
- Offered resources and tools to help customers with insurance information.
- Tracked and addressed customer inquiries regarding policies and procedures.
- Supported company policies by adhering to privacy and confidentiality procedures.
- Maintained strong relationships with customers by practicing professionalism.
- Processed client policy modifications derived from data provided.
Sales Lead Keyholder
Soma Intimates
10.2019 - 02.2020
- Maintained attractive, well-organized displays with regular resets.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Brought in new customers with unique customer appreciation events and special sales.
- Anticipated customers' needs, decisively offering add-on purchases and upgraded services.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Minimized store thefts through strategic monitoring and customer observation.
- Verified shift sales with cash count and drawer balancing.
Sales Associate
ADT Security
Fredericksburg
07.2018 - 09.2019
- Assisted customers in selecting appropriate security solutions for their needs.
- Demonstrated product features and benefits to potential clients effectively.
- Managed daily inventory and ensured availability of security equipment.
- Addressed customer inquiries and provided timely follow-up on service requests.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Maintained accurate records of customer interactions and transactions for reporting purposes.
Education
Bachelor of Science - Integrated Marketing and Communications
University of West Alabama
Livingston, ALSkills
- Time management
- Customer service
- Team work
- Relationship building
- Industry regulations understanding
- Effective communication
- Attention to detail
- Account management
- Problem solving
- Ability to multitask
- Decision making
- Data management
- Customer relationship management
Timeline
Insurance Specialist
Geico
02.2020 - Current
Sales Lead Keyholder
Soma Intimates
10.2019 - 02.2020
Sales Associate
ADT Security
07.2018 - 09.2019
Bachelor of Science - Integrated Marketing and Communications
University of West Alabama