Maraa Higgenbottom
Manker Patten Tennis Club
Chattanooga,TN
14
years of professional experience
Enthusiastic Sales and Customer Service professional with 10+ years expertise as office manager. Analytical problem-solver with talents for team leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance membership engagement and boost membership retention. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Work History
Venue Sales + Coordinator
13 Years 7 Months- Create, update, send/receive, + review all renter contracts and contract addendums
- Manage 40-60 contracts annually
- Performed all vendor selection approvals
- Setup venue tours and executed final walk-throughs
- Increased sales by 22% in first year
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Worked effectively in fast-paced environments
- Developed and implemented floor plans based on client needs
- Worked well in team setting, providing support and guidance
- Demonstrated leadership skills in managing projects from concept to completion
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Resolved problems, improved operations and provided exceptional service
Office Manager
13 Years 10 Months- Oversee all office employees, scheduling, and front desk management
- Increased membership sales by 17% in 2017
- Developed onboarding strategies for new members
- Established adult and junior programming for added member value
- Updated reports, managed accounts, and generated reports for company database
- Implemented annual social and events calendar for members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Reported to senior management on organizational performance and progress toward goals
- Coached new hires on company processes while managing employees to achieve maximum production
- Recruited, interviewed and hired employees
- Managed office operations while scheduling appointments for department managers
Education
High School Diploma
Skills
Office + Staff Management
Project Planning + Budgeting
Prospective Membership Inquiries + Facility Tours
Event Planning and Execution
Effective Customer Communication
Membership Retention Strategies
Membership Onboarding
Member Relationship Management
Timeline
Venue Sales + Coordinator
The Zan Guerry Clubhouse
01.2013 - CurrentRead More
Office Manager
Manker Patten Tennis Club
10.2012 - CurrentRead More
Sequatchie Co. High School
High School Diploma
Read More