Jac'Kel Brown
Atlanta,GA
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
6
6
years of professional experience
Work History
Director of Decedent Affairs
Emory Healthcare
Atlanta, GA
09.2021 - Current
- Developed standard operating procedures across Emory Healthcare for Decedent Care
- Researched and designed solutions for system level morgue tracking, personal property inventory, chain of custody and comprehensive survivor support to keep the company ahead of its competition
- Recruited, trained and supervised 5 new employees on client-family service, including 5 minute response time for bedside emotional support, conflict resolution, and data entry practices
- Attended and chaired executive committee meetings, leading to the adoption of system level policies by the board
- Performed several quality assurance audits each year to identify recurring problem areas and collaborated with other teams to address issues
- Worked with departments across the company, including nursing and pathology, in developing new ideas, initiatives and services
- Developed a new nurse graduate training program that increased the speed at which postmortem care, notification of death and morgue transport happen by 75%
- Conduct monthly financial analysis, reviewed costs and present recommendations to executive leadership
General Manager
Park Lawn Corporation
Spartanburg, SC
01.2024 - 01.2025
- Directed operations for The J.F. Floyd Mortuary, Greenlawn Funeral Chapel, Boiling Springs Funeral Chapel, eight Floyd's Cemeteries, Piedmont Crematory, and the Decedent Care Center, managing a $10 million annual operating budget.
- Supervised six direct-report employees and a total team of 30, fostering collaboration, effective communication, and productivity across multiple locations.
- Successfully implemented inventory control systems, optimizing resource allocation, and reducing waste.
- Established monthly staff check-ins to set goals, address concerns, and improve retention, significantly reducing turnover rates
- Organized and hosted monthly public relations events, enhancing community relationships, and building organizational trust.
- Directed renovations and major repairs across multiple facilities, ensuring compliance with safety regulations, and maintaining operational excellence.
- Strategically filled and sustained vacancies, building a highly effective and cohesive team to support organizational goals
- Spearheaded facility upgrades that enhanced operational functionality and customer satisfaction
- Increased team morale and engagement through effective communication strategies and goal-setting initiatives
- Strengthened community presence through consistent public outreach events.
- Created schedules and monitored payroll to remain within budget.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Director of Anatomical Donor Program / Embalming Instructor
Piedmont Technical College
Greenwood, SC
10.2019 - 09.2021
- Designed and delivered a comprehensive embalming training program, enhancing student skillsets
- Boosted donor participation by 55% in the Anatomic Donor Program through strategic initiatives, further increasing revenue and profit margin
- Facilitated compliance with legal and ethical guidelines in anatomical donor procurement
- Established partnerships with funeral homes, securing donors for educational purposes
- Integrated innovative teaching methods, exposing students to latest industry advancements
- Enhanced embalming curriculum, increasing student pass rates by 20% through targeted workshops and performance evaluations
- Partnered with medical institutions and local funeral homes to secure over 100 anatomical donors, ensuring compliance with legal guidelines
- Introduced cutting-edge teaching methods and technologies, keeping students abreast of the latest industry advancements in embalming
- Introduced advanced embalming techniques and technologies, enhancing student training
Education
Master of Arts - Higher Education Administation
Tiffin University
Tiffin, OH05.2025
Bachelor of Arts - Interdisciplinary Studies
Voorhees College
Denmark, SC05.2023
Associate of Applied Science - Mortuary Science
Gupton-Jones College of Funeral Service
Decatur, GA02.2014
High School Diploma -
Lake City High School
Lake City, SC06.2012
Skills
- Administrative Experience
- Budget Development
- Microsoft Excel
- Microsoft Word
- Communication skills
- Time management
- Customer service
- Documentation review
- Anatomy Knowledge
- Analytics
- Schedule Management
- Budget Management
- Budgeting
- Supervising Experience
- Inventory Control
- Funeral Directing
- Embalming
- General Management
- Operations Management
- Operations
- Financial Management
- Anatomy And Physiology
- Anatomy
- Teaching Experience
- Teaching
- Team Management
- Leadership Experience
- Organizational Skills
- Project management
- Financial analysis
- Regulatory compliance
- Team building
- Inventory management
- Conflict resolution
- Employee training
- Public speaking
- Partnerships and alliances
- Staff management
- Problem-solving
- Task delegation
- Crisis management
- Logistics management
- Media relations
- Financial management
- Analytical thinking
- Business strategy
- Resource allocation
- Leadership development
- Visionary leadership
- Industry knowledge
- Client relations
Accomplishments
- Brown, J. S., Kingsley-Mota, W., & Kaplow, R. (2023). Implementation of a decedent affairs office to improve outcomes. JONA: The Journal of Nursing Administration, 54(1), 7–9. https://doi.org/10.1097/nna.0000000000001370
Timeline
General Manager
Park Lawn Corporation
01.2024 - 01.2025
Director of Decedent Affairs
Emory Healthcare
09.2021 - Current
Director of Anatomical Donor Program / Embalming Instructor
Piedmont Technical College
10.2019 - 09.2021
Master of Arts - Higher Education Administation
Tiffin University
Bachelor of Arts - Interdisciplinary Studies
Voorhees College
Associate of Applied Science - Mortuary Science
Gupton-Jones College of Funeral Service
High School Diploma -
Lake City High School