KIMBERLY LEVASSEUR
Salem,MA
Summary
Experienced professional with a strong background in clinical and administrative settings. Contributed significantly to the pilot program development of the MGH Office of Decedent Affairs. Skillfully coordinated final arrangements for unclaimed decedents and provided invaluable assistance to staff and families. Equipped with a Master's degree in management, this professional is eager to leverage knowledge and skills for career advancement. Recognized for autonomy, self-motivation, and the ability to excel in a dynamic work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Decedent Affairs Coordinator
Massachusetts General Hospital
Boston, MA
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
Registered Respiratory Therapist
Massachusetts General Hospital
Boston, MA
01.2011 - Current
- Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.
- Managed and operated mechanical ventilators to deliver airway management.
- Mentored new employees, providing guidance on best practices in respiratory therapy treatments and techniques.
- Provided emergency response during cardiac arrests or other life-threatening situations utilizing advanced life support measures when required.
- Contributed to successful weaning from mechanical ventilation by optimizing oxygenation strategies tailored to each individual''s needs.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Consistently responded within time limits to requests for respiratory assessments.
Education
Masters’ Degree - Management with Healthcare
Southern New Hampshire University
Bachelor’s Degree - Health Science
Southern New Hampshire University
Associate of Applied Science - Respiratory Care
North Shore Community College
Danvers, MASkills
- Customer Service
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Presenting Ideas and Plans
- Recordkeeping
- Administrative Leadership
- Point of Contact
- Multitasking and Organization
- Microsoft Office
- Team Leadership
- Decision-Making
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Handling Complaints
- Staff Training
- Staff Development and Training
- Support Services
- New Hire Orientation
- Policy and procedure modification
- Goal Setting
- Quality Assurance
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, deaths, births, length of stay, outside autopsy cases.
- Data Entry - logged all interactions with staff and family.
- Developed and implemented 30 Day Unclaimed Policy which resulted in decreased length of stay in the morgue.
- Training - Responsible for training all new employees to ensure continuity across department.
- Policy Development - Developed and implemented policies regarding autopsy reports, unclaimed decedents, morgue activities.
- Designed a more efficient Excel template to track and manage interactions between staff and families.
Additional Information
Having worked on the clinical side of patient care and now assisting the decedent in the morgue, I have followed patient care full circle. I am eager to embark on a new role in management, maintaining a respectful and autonomous relationship with staff as well as boosting morale.
Certification
- Registered Respiratory Therapist- Board Certified
Timeline
Decedent Affairs Coordinator
Massachusetts General Hospital
04.2022 - Current
Registered Respiratory Therapist
Massachusetts General Hospital
01.2011 - Current
Masters’ Degree - Management with Healthcare
Southern New Hampshire University
Bachelor’s Degree - Health Science
Southern New Hampshire University
Associate of Applied Science - Respiratory Care
North Shore Community College