Kelsea Turcotte
Laconia,NH
Summary
** Enthusiastic and a reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for customers.
** Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner all while maintaining focus and a positive attitude in stressful situations and high-volume environments.
** Organized and a dependable candidate that is successful at managing multiple priorities with a positive attitude.
** Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position.
Overview
8
8
years of professional experience
Work History
Waitress
Compass Cafe
05.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Serviced dining room seating of 60 people by myself.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Soda Shoppe
12.2022 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Friendly's
03.2017 - 12.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
Shaw's
12.2015 - 12.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Laconia High School
Laconia, NH 09.2023 - 01.2024
Skills
- *Customer service
- *Friendly with a positive attitude
- *Team Orientated
- *Problem solving
- *Never late for a shift and always willing to assist with additional shifts
- *Honest, trustworthy, hardworking and always open to learning new things
- *The ability to handle heavy/hectic workload
Timeline
GED -
Laconia High School
09.2023 - 01.2024
Waitress
Soda Shoppe
12.2022 - 03.2023
Waitress
Compass Cafe
05.2019 - Current
Waitress
Friendly's
03.2017 - 12.2018
Cashier
Shaw's
12.2015 - 12.2016
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