Kelsee Shriver
Indio,CA
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Renaissance Esmeralda Resort & Spa
04.2022 - Current
- Directly assisted the General Manager of the Resort
- Provided secondary assistance to multiple members of the Executive Committee
- Managed calendar for General Manager using Outlook Calendar
- Facilitated communication between the General Manager's office and the Executive Committee, 500+ resort employees and outside individuals/businesses
- Arranged travel, flight and hotel bookings, for General Manager, completed expense report upon return from travel
- Attended weekly department managerial meetings, recorded minutes and distributed resort-wide
- In charge of responding to online surveys and phone calls of unsatisfied guests, providing problem resolution and compensation
Guest Experience Expert
JW Marriott Desert Springs Resort & Spa
08.2018 - 04.2022
- Welcome guests upon arrival, perform all check in and check out tasks, answer phone calls to main hotel line, perform concierge duties, manage daily task sheet
Education
Bachelor of Science - Business Administration with an Emphasis in Finance
California State Polytechnic University
Pomona, CA08.2024
Associate of Science - Business Administration
College of the Desert
Palm Desert, CA06.2020
Skills
- Exceptional customer service
- Administrative assistance
- Interpersonal communication
- Time management
- Calendar management
- Travel arrangements
- Problem resolution
- Critical thinking
- Organization
- Teamwork
- Adaptability
- Attention to detail
- Data entry
- Outlook Calendar
- MS Word
- MS Excel
- MS PowerPoint
- Concur Expense Reporting System
- Print/scan/fax machine
- CPR & First Aid Certified
- Travel administration
- Scheduling
- Document handling
- File organization
- Filing and data archiving
- Information confidentiality
- Business administration
Timeline
Executive Assistant
Renaissance Esmeralda Resort & Spa
04.2022 - Current
Guest Experience Expert
JW Marriott Desert Springs Resort & Spa
08.2018 - 04.2022
Associate of Science - Business Administration
College of the Desert
Bachelor of Science - Business Administration with an Emphasis in Finance
California State Polytechnic University
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