Kelsey Abma
Joliet,IL
Summary
Dynamic leader with extensive experience in operations management and team development. Skilled in problem-solving and communication, successfully implementing process improvements that boost efficiency and foster a culture of safety and teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Base Manager
United Airlines
Chicago, IL
03.2023 - Current
- Coordinated operational schedules to optimize aircraft turnaround times and enhance efficiency.
- Implemented process improvements, resulting in streamlined communication among team members and departments.
- Assisted in managing daily operations, ensuring compliance with safety regulations and company policies.
- Trained new staff on standard operating procedures, fostering a culture of safety and teamwork.
- Monitored performance metrics to identify areas for improvement and support operational goals.
- Developed training materials that improved onboarding processes for new employees, increasing retention rates.
- Organized special events held at the base including fundraisers, charity drives, and social gatherings to boost morale among employees while also contributing positively to local community.
- Maintained accurate records of all operational activities for reporting purposes and future reference.
- Led team meetings to discuss progress toward goals, share updates, and collaborate on solutions for challenges faced.
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated with other departments to ensure smooth daily operations and address any issues promptly.
- Assisted in recruiting, hiring and training of team members.
- Managed a team of four direct reports
- Oversaw a total base population of 5,000 union flight attendants
Base Supervisor
United Airlines
Chicago, IL
03.2019 - 03.2023
- Supervised daily operations, ensuring timely aircraft departures and arrivals.
- Implemented process improvements that reduced turnaround times for aircraft servicing.
- Analyzed performance metrics to identify trends and recommend strategic operational changes.
- Developed contingency plans for operational disruptions, maintaining service continuity during adverse conditions.
- Ensured compliance with federal regulations by conducting thorough inspections of facilities, equipment, and personnel documentation.
- Increased operational efficiency, regularly reviewing and updating standard operating procedures.
- Implemented effective communication strategies, ensuring timely dissemination of information to all personnel on base.
- Managed emergency situations effectively, ensuring timely response and minimizing potential risks to personnel or equipment.
- Wrote detailed reports outlining routine activities and notable incidents.
Flight Attendant
United Airlines
Chicago, IL
05.2016 - 03.2019
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Conducted pre-flight safety checks, verifying compliance with safety regulations and protocols.
- Managed in-flight operations, coordinating with crew to enhance overall flight efficiency.
- Resolved passenger inquiries and issues promptly, fostering positive travel experiences.
- Collaborated with ground staff to streamline boarding processes, reducing delays and improving turnaround times.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
High School Diploma -
Plainfield East High School
Plainfield, IL05-2013
Skills
- Scheduling and planning
- Staff training and development
- Health and safety compliance
- Recruitment and hiring
- Operations management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Decision-making
- Team collaboration
Certification
FAA certified Flight Attendant
Timeline
Assistant Base Manager
United Airlines
03.2023 - Current
Base Supervisor
United Airlines
03.2019 - 03.2023
Flight Attendant
United Airlines
05.2016 - 03.2019
High School Diploma -
Plainfield East High School