Kelsey A Callahan
Oswego,IL
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
4
4
years of professional experience
Work History
Warehouse Employee
Continental Aero
06.2023 - 08.2023
- Fast paced packaging of parts with a preset amount per parcel
- Memorization of the different parts and what restrictions or warnings were necessary on each individual parcel.
- Maintained knowledge of the computer system necessary to print labels and warnings for the parcel.
Hostess
Hardware Restaurant
07.2020 - 04.2023
- Provided exemplary customer service while managing reservations and the flow of customers during peak restaurant hours.
- Maintained knowledge of table layout as well as detailed descriptions of menu items.
- Demonstrated problem solving skills with seating of large parties without a reservation.
Cashier/Food Prep
Charlie Fox’s Pizzeria
06.2019 - 05.2020
- Provided wonderful customer service while accurately taking orders and making cash transactions.
- Maintained a fast pace in preparations of dough portions as well as the restock of pizza toppings.
- Maintained knowledge of all available menu items as well as seasonal offers
Education
Bachelor’s Degree - Political Science and Deaf Studies
Northern Illinois University
DeKalb, IL05-2025
Skills
- Analytical problem-solving skills
- Proficient in prioritizing tasks
- Exceptional customer support and service
- Strong technical computer skills
- Efficient at acquiring new skills
- Strong organizational skills
- Detail-oriented analysis
- Patience and empathy
Awards
Dean’s List 2020 - 2022, Dean’s List Highest Honor Spring 2023 to Spring 2024
Timeline
Warehouse Employee
Continental Aero
06.2023 - 08.2023
Hostess
Hardware Restaurant
07.2020 - 04.2023
Cashier/Food Prep
Charlie Fox’s Pizzeria
06.2019 - 05.2020
Bachelor’s Degree - Political Science and Deaf Studies
Northern Illinois University
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