Kelsey Baldwin
Summary
Results-driven Customer Service Specialist with proven expertise in complaint resolution, client management, and proactive issue resolution. Committed to enhancing customer engagement through effective communication and attention to detail.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Service Retention and Recovery Specialist
Crate and Barrel / CB2
10.2020 - 06.2026
- De-escalated customer issues related to orders and products through effective assistance.
- Proactively contacted customers to resolve potential issues before escalation.
- Guided associates in resolving issues and addressing customer inquiries.
Customer Service Representative
Crate and Barrel / CB2
- Resolving issues, answering product inquiries, and providing accurate recommendations.
- Assisted customers with purchases, order placements, returns, and exchanges.
- Maintained up-to-date knowledge of products, promotions, and store policies to support customer needs.
- Operated POS systems to process transactions and assist with inventory management.
Furniture Specialist - Sales
Crate and Barrel /CB2 Outlet
07.2019 - 10.2020
- Assisted customers in selecting furniture tailored to individual style and needs.
- Maintained comprehensive product knowledge to deliver accurate information about features.
- Collaborated with team members to design visually appealing store displays.
- Executed daily operational tasks, including restocking and organizing merchandise.
Trainer
Crate and Barrel /CB2 Outlet
- Trained new team members in cash register operation, stock procedures, and customer services.
Social Media Specialist
Crate and Barrel /CB2 Outlet
- Created and managed engaging social media content, including promotional visuals and posts.
- Monitored social media channels, responding to customer interactions and fostering community engagement.
- Coordinated cross-channel communication to enhance the online customer experience.
Education
Associate Degree - Veterinary Assistance
Greenville Technical College
Greenville05-2018
Skills
- Customer service and support
- Complaint resolution
- Client management
- Customer engagement
- Inbound and outbound calling
- Cash handling
- Retail sales expertise
- Delivery coordination
- Technical support
- Data management
- Attention to detail
- Leadership training
- Effective communication skills
- Conflict management
- Typing proficiency (64 wpm with accuracy)
Certification
- Delivering Bad News to a Customer
- Essentials of Mindfulness and Compassion
- A Design Thinking Approach to Putting the Customer First
- Sales as a Service
Timeline
Customer Service Retention and Recovery Specialist
Crate and Barrel / CB2
10.2020 - 06.2026
Furniture Specialist - Sales
Crate and Barrel /CB2 Outlet
07.2019 - 10.2020
Customer Service Representative
Crate and Barrel / CB2
Trainer
Crate and Barrel /CB2 Outlet
Social Media Specialist
Crate and Barrel /CB2 Outlet
Associate Degree - Veterinary Assistance
Greenville Technical College