Kelsey Bentley

Highly motivated healthcare professional with 12 years of industry success, driven by performance excellence and customer satisfaction, dedicated to cost, process and resource optimization, with solid foundation in claims processing, pharmaceutical procedures and EPS software, electronic prescription routing, and data analysis.

LEAN Six Sigma yellow belt certified Instructional Designer with demonstrated excellence as a quality assurance specialist, technical writer, and training facilitator for onshore and offshore (India, Philippines) contact center team members, with specialization ascribed to on-boarding, products, systems, and compliance training over 6 years of adult-learning experience.

• Sara Hood, Customer Training Instructor IV "Kelsey is such a pleasure to work with. Her attention to detail, her ability to communicate effectively, and her willingness to be a team player makes her an invaluable employee to any company she works for."
• Elizabeth McAteer, Content Writer II "Kelsey has done an excellent job in her role as a Service Performance Analyst and has been an asset to our team right from the start. She has utilized her excellent written and verbal communication skills to create and develop strong working relationships with multiple business partners. She has continuously managed to demonstrate her value by using her strong analytical skills to help them make informed decisions and to find solutions to help improve the end-customer experience. She also has a passion for process improvement that leads to her interest in and proven expertise in excellent technical documentation."
• Tim Houseman, Pharmacy Manager "As a Pharmacy manager for the Kroger Company I directly supervised Kelsey. She was a great employee. She was quick to learn. She took her job very seriously and could be counted on to get the job done in complete and efficient manner. She has excellent personal skills which allow her to work very well with customers and fellow co-workers."
• Olivia Stocklin, Regional Relief Pharmacist "Kelsey always exhibited wonderful customer service and went above and beyond to help the patients we served. As a technician, Kelsey was very efficient and performed her duties well and without complaint. Kelsey was always professional in her interactions with her co-workers, supervisors, and customers. I was always very impressed by how quickly she caught on to the computer and register systems and she was doing a wonderful job at developing the pharmacy knowledge base required to solve insurance issues and refill prescriptions for patients."