Kelsey Berry
Fort Worth,TX
Summary
Dynamic Director of Communications with over three years of experience leading strategic customer experience, marketing initiatives, daily operations, warehouse fulfillment and brand management. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to excelling in client relations and communications with efficient and personalized solutions. Ability to handle multiple tasks simultaneously with a high degree of organization and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Communications
Better Than A Letter, LLC
08.2020 - Current
- Lead customer satisfaction by implementing efficient customer communication strategies and providing personalized and successful customer experiences.
- Enhanced customer satisfaction by addressing concerns promptly and providing tailored and effective solutions.
- Managed both B2B and B2C inbound inquiries, delivering prompt assistance while maintaining exceptional quality standards.
- Launched new products successfully into the market, created marketing initiatives and comprehensive sales campaigns.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Championed continuous improvement efforts within the company, driving process enhancements that resulted in increased efficiencies and reduced costs.
- Spearheaded digital marketing efforts, including email marketing and social media strategy, driving significant growth in online traffic and conversions.
Digital Media Coordinator
Red Productions
07.2019 - 09.2020
- Boosted social media engagement with creative and interactive content tailored to target audiences.
- Developed comprehensive social media listening strategy that enabled timely response to customer queries, comments, and reviews, resulting in improved brand reputation.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Worked closely with company stakeholders to understand business objectives and priorities for translating them into effective digital marketing initiatives leading to measurable results.
- Captured behind the scenes photo and video content for film sets and company events.
- Optimized blog posts for search engines by conducting keyword research and incorporating SEO best practices.
Education
Bachelor of Science - Psychology
Abilene Christian University
Abilene, Texas05.2018
Skills
- Customer Satisfaction
- Client Relationships
- Organizational Skills
- Conflict Resolution
- Project Management
- Hospitality
- Attention to Detail
Certification
Lead Agent Certification with Gorgias.
Timeline
Director of Communications
Better Than A Letter, LLC
08.2020 - Current
Digital Media Coordinator
Red Productions
07.2019 - 09.2020
Bachelor of Science - Psychology
Abilene Christian University
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