Kelsey Bratanch
Elk Grove Village,United States
Summary
Resourceful Private Events Manager known for high productivity and efficient task completion. Specialize in client relationship management, event planning and coordination, and budget management. Excel in communication, leadership, and problem-solving to ensure seamless event execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Roka Akor
Oak Brook, Illinois
03.2023 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Assisting with liquor inventory, monitoring, counting, and ordering.
- Ensured compliance with all applicable laws and safety procedures related to employment practices.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assist with hiring new potential team members, and the onboarding process.
- Managed store cash intake with high accuracy, and prepared weekly bank deposits.
- Coordinated with the General Manager to develop and implement strategic plans.
- Monitored competitor activity and market trends to stay competitive.
- Assisted with payroll processes and timekeeping systems accurately and efficiently.
Manager
Roka Akor
Oak Brook, IL
03.2021 - 03.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to the general manager in hiring decisions.
- Led a team of 30 employees, ensuring high productivity and excellent customer service.
Private Events Manager
Roka Akor
Oak Brook, IL
03.2019 - 03.2020
- Monitored staff performance during the events and addressed any issues that arose in a timely manner.
- Maintained inventory of supplies needed for upcoming private events such as decorations, linens.
- Responsible for setting up venues prior to events as per specifications provided by clients.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Managed accounts and worked to continuously develop new revenue from existing clients.
Sales Manager
Ruth's Chris Steak House Chicago
Chicago, Illinois
01.2018 - 04.2019
- Created and presented monthly reports to management on sales performance.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained inventory of supplies needed for upcoming private events such as decorations, linens.
- Supervised day-of operations at private events including managing staff, troubleshooting any problems that may arise, arranging seating arrangements.
- Coordinated with IT department to ensure reliable technology setup for presentations and virtual events.
- Utilized event management software to streamline registration, accommodation, and scheduling processes.
- Attended and participated in industry events.
Host Coach
Ruth's Chris Steak House South Barrington
South Barrington, IL
12.2012 - 02.2018
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Provided orientation and training to new staff members on the host job duties.
- Provided leadership, insight and mentoring to newly hired employees to supp
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06-2008
Skills
- Team leadership expertise
- Strategic planning skill
- Training and development background
- Budgeting and cost control
- Marketing initiatives
- Inventory control
- Staff development
- Operations management
- Customer relationship management (CRM)
Certification
- Basset
- Illinois Food Handlers
References
- Ben Uvodich, (630) 742-9947
- Erin Koss, (847) 846-1076
- Brianna Koutsis, (708) 821-6303
- Luis Rodriguez, (847) 385-8717
Timeline
Assistant General Manager
Roka Akor
03.2023 - Current
Manager
Roka Akor
03.2021 - 03.2023
Private Events Manager
Roka Akor
03.2019 - 03.2020
Sales Manager
Ruth's Chris Steak House Chicago
01.2018 - 04.2019
Host Coach
Ruth's Chris Steak House South Barrington
12.2012 - 02.2018
High School Diploma -
Elk Grove High School