Kelsey Brisco
Phrostbite Italian Ice
Houston,TX
4
years of professional experience
Shift Leader at Phrostbite Italian Ice with a strong focus on customer satisfaction and team leadership. Expert in cash handling and conflict resolution, I successfully trained new employees and enhanced service quality, ensuring a safe and efficient work environment. Committed to fostering a positive team atmosphere while managing inventory effectively.
Work History
Shift Leader
4 Years 3 Months- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
9 Months- Prepared high-quality espresso beverages in fast-paced environment.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new baristas on equipment operation and beverage preparation standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Collaborated with team members to streamline order processing and reduce wait times.
Education
Associate Of Arts
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Strong verbal and written communication
Training assistance
Team supervision
Customer service management
Conflict resolution
Timeline
Barista
Dutch Bros
11.2025 - 08.2026Read More
Shift Leader
Phrostbite Italian Ice
05.2022 - CurrentRead More
Sconzo Early College Highschool
Associate Of Arts
Read More