Kelsey Burrow
SPRING LAKE,NC
Summary
Dedicated professional with a proven track record of success in various roles. Most notably, excelled in managing a household of seven while raising five children over the past decade. Developed strong time management, patience, compassion, and organizational skills. Ready to leverage these valuable experiences in a new work environment.
Overview
8
8
years of professional experience
Work History
Buyback Sales Manager
Follett Higher Education Group
04.2012 - 11.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies..
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Sales Associate
White House Black Market
08.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Certificate - Physical Therapy And Electronic Health Records
Martinsburg College
Martinsburg, WV09.2018
Skills
- Relationship building
- Determined
- Sales team training
- Goals and performance
- Motivational skills
- Product knowledge
- Client relationship management
- Positive and upbeat
- Direct sales
- Customer service understanding
- Reliable customer service
- Customer service and assistance
Timeline
Sales Associate
White House Black Market
08.2015 - 06.2016
Buyback Sales Manager
Follett Higher Education Group
04.2012 - 11.2019
Certificate - Physical Therapy And Electronic Health Records
Martinsburg College
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