Kelsey Byrne
Office Assistant
Yukon
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
All Better Veterinary
07.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Entered data from pet records and office visits into computer system.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Office Assistant
360 Physical Therapy
08.2023 - 04.2024
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
- Streamlined administrative tasks, such as filing insurance claims and updating patient records, for increased efficiency in the workplace.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
Medical Receptionist
Integris Hospital
10.2022 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Dental Treatment Coordinator
Dental Depot
07.2021 - 10.2022
- Kept abreast of the latest advancements in dental treatments and technologies, ensuring patients received the most up-to-date care possible.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service Representative
Costco
09.2020 - 07.2021
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
High School Diploma -
Yukon High School
Yukon, OK 05.2001 -
Skills
Data entry
Office management
Organization skills
Attention to detail
Punctual and reliable
Verbal and written communication
Multi-line telephone systems
Phone etiquette
Timeline
Receptionist
All Better Veterinary
07.2024 - Current
Office Assistant
360 Physical Therapy
08.2023 - 04.2024
Medical Receptionist
Integris Hospital
10.2022 - 08.2023
Dental Treatment Coordinator
Dental Depot
07.2021 - 10.2022
Customer Service Representative
Costco
09.2020 - 07.2021
High School Diploma -
Yukon High School
05.2001 -
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