Kelsey Cardneaux
Houma,LA
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Cavender’s
Houma, LA
01.2024 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Formed and sustained strategic relationships with clients.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Key Holder Supervisor
Bath and Body Works, Limited Brands
Houma, Louisiana
10.2020 - 11.2023
- Monitored store performance and identified areas for improvement.
- Facilitated communication between corporate headquarters and local stores.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported the Store Manager in daily operations activities as needed.
- Maintained a safe and secure environment within the store.
- Collaborated with management to determine key tasks and delegate to staff members.
- Created promotional displays that increased visibility of merchandise.
Education
High School Diploma -
Farmerville High School
Farmerville, LA01-2011
Skills
- Employee coaching
- Store organization
- Customer service
- Issue resolution
- Pricing and markdowns
- Upselling and cross selling
- Attention to detail
- Program administration
- Employee scheduling
- Operations
- Order management
- Customer service management
- Store opening and closing
- Flexible schedule
- Team management
- New hire training
- Sales growth
- Staff management
- Customer service and engagement
- Problem-solving
Timeline
Assistant Store Manager
Cavender’s
01.2024 - Current
Key Holder Supervisor
Bath and Body Works, Limited Brands
10.2020 - 11.2023
High School Diploma -
Farmerville High School