Kelsey Castonguay-Tour
Vancouver,Washington
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Namaste Natural Healing Center
2021.12 - 2022.07
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Pharmacy Technician
Walgreens
2020.07 - 2021.07
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
PeaceHealth
2019.03 - 2020.11
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Dispensed and procured medicinal products and supplies used in hospital.
Staffing Coordinator/CNA Supervisor
Action Healthcare Staffing
2017.07 - 2019.12
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Education
Associate of Applied Science - Healthcare
Charter College
Vancouver, WA03.2020
Pharmacy Technician - Pharmacy
Charter College
Vancouver, WA09.2019
Skills
- Medication dispensing and immunizing
- Prescription Filling
- Vaccination Administration
- Computer trained
- Current Washington State pharmacy technician license
- Current CPR/First Aide
- Developmental Disabilities Specialty Training
- Mental Health Training
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Receptionist
Namaste Natural Healing Center
2021.12 - 2022.07
Pharmacy Technician
Walgreens
2020.07 - 2021.07
Pharmacy Technician
PeaceHealth
2019.03 - 2020.11
Staffing Coordinator/CNA Supervisor
Action Healthcare Staffing
2017.07 - 2019.12
Associate of Applied Science - Healthcare
Charter College
Pharmacy Technician - Pharmacy
Charter College
- CPhT - Certified Pharmacy Technician
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