Kelsey Chalmers
Saginaw
Summary
Psychology undergraduate with academic experience in abnormal psychology, human development, and personality theory. Passionate about supporting individuals with behavioral and mental health challenges through compassionate, person-centered care. Skilled in active listening, behavior observation, and promoting independence across developmental stages.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Avenue Salon&spa
Saginaw
08.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Manager
LaVida Massage and Spa
Commerce
01.2023 - 08.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed accounts for payments received or approved credit arrangements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of the company's booking software.
Receptionist
Evolve Salon
South Lyon
06.2017 - 10.2020
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered incoming calls, took messages, and transferred calls to book appointments.
- Scheduled and confirmed appointments.
Education
Bachelor of Arts - Psychology
Saginaw Valley State University
Saginaw, MI05-2026
Skills
- Understanding mental health disorders and diagnostic criteria
- Insight into personality theories and their impact on behavior
- Familiarity with developmental stages from infancy to late adulthood
- Knowledge of evidence-based approaches to behavior and emotion regulation
- Time management
- Effective communication
- Organizational skills
- Conflict resolution
- Active listening
- Microsoft Word
References
References available upon request.
Timeline
Customer Service Representative
The Avenue Salon&spa
08.2024 - 03.2025
Customer Service Manager
LaVida Massage and Spa
01.2023 - 08.2024
Receptionist
Evolve Salon
06.2017 - 10.2020
Bachelor of Arts - Psychology
Saginaw Valley State University
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