Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Collins

Oxford,NC

Summary

Detail-oriented professional with a strong background in data analysis and effective communication. Demonstrated ability to resolve complex issues and implement process improvements that lead to increased operational efficiency.

Overview

6
6
years of professional experience

Work History

Henderson Internal Problem Specimens

Mako Medical Laboratories
Henderson, nc
08.2022 - 02.2026
  • Collaborated with diverse coworkers to achieve goals and address product and service issues.
  • Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Used LIS to input codes into specific specimen numbers to allow providers to see any issues with samples
  • Compiled and distributed daily emails outlining identified problem samples for team review.

3rd Shift Supervisor

Mako Medical Laboratories
henderson, nc
08.2023 - 10.2024
  • Supervised third shift operations to ensure smooth laboratory workflows.
  • Managed staff schedules to maintain adequate coverage during peak hours.
  • Coordinated equipment maintenance to enhance laboratory safety and operational efficiency.
  • Monitored quality control processes to ensure compliance with industry standards.
  • Implemented process improvements to enhance productivity and reduce downtime.
  • Monitored employee performance, delivering constructive feedback and tailored coaching to improve team capabilities.
  • Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
  • Performed regular audits of company documents related to third-shift operations.
  • Analyzed production data to pinpoint opportunities for enhancing quality control processes.

Team Lead

Mako Medical Laboratories
Henderson, NC
04.2020 - 04.2022
  • Led daily operations of laboratory teams to ensure efficient workflow.
  • Implemented process improvements to enhance team productivity and efficiency.
  • Coordinated staff schedules to align with testing demands and maximize resource utilization.
  • Trained new team leads on laboratory procedures and safety protocols to ensure compliance and operational readiness.
  • Delegated tasks based on individual skill sets.
  • Conducted performance evaluations and provided feedback to team members.
  • Facilitated interdepartmental communication to streamline project execution and enhance collaboration.

Education

GED -

Vance Granville Community College
Henderson, NC
01-2014

Skills

  • Laboratory management
  • Quality control
  • Laboratory information systems
  • Data analysis
  • Equipment maintenance
  • Process improvement
  • Laboratory safety practices
  • Task prioritization
  • Team coordination
  • Problem solving
  • Organizational skills
  • Computer skills
  • Time management
  • Leadership
  • Effective communication
  • Conflict resolution

Timeline

3rd Shift Supervisor

Mako Medical Laboratories
08.2023 - 10.2024

Henderson Internal Problem Specimens

Mako Medical Laboratories
08.2022 - 02.2026

Team Lead

Mako Medical Laboratories
04.2020 - 04.2022

GED -

Vance Granville Community College

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Kelsey Collins