Kelsey Cook
Canton
Summary
Dynamic Medical Technician with a proven track record at MediLodge of Grand Rapids, excelling in patient assessments and compassionate care. Skilled in HIPAA compliance and medical record documentation, I effectively trained staff and enhanced patient support, contributing to improved team performance and patient satisfaction. Endearing Medical Technician committed to ensuring patients are comfortable and at ease while under hospital supervision. Gifted with superb oral and written communication skills. Hands-on experience preparing treatment rooms, performing medical administrative duties and retrieving and interpreting laboratory and procedure results.
Overview
12
12
years of professional experience
Work History
Medical Technician
MediLodge of Grand Rapids
01.2021 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
General Manager
Jersey Mike's Subs
12.2016 - 06.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Hungry Howies Pizza & Subs
05.2013 - 06.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
No Degree - Nursing Practice
Henry Ford College
Dearborn, MI09-2014
High School Diploma -
Salem High School
Plymouth, MI05-2013
Skills
- Experience with HIPAA guidelines
- Direct patient care
- Compassionate patient support
- Medical record documentation
- Patient monitoring
- Specimen handling
- Patient assessments
- Medication administration
- Patient care documentation
- Staff management
- Schedule setting
- Assistance in patient care
- Care plan development
Timeline
Medical Technician
MediLodge of Grand Rapids
01.2021 - Current
General Manager
Jersey Mike's Subs
12.2016 - 06.2020
General Manager
Hungry Howies Pizza & Subs
05.2013 - 06.2016
No Degree - Nursing Practice
Henry Ford College
High School Diploma -
Salem High School
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