Patricia VanHoute
Watsontown,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Medical Records Clerk
Wellspan Evangelical Community Hospital
10.2008 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Enhanced data security by implementing updated confidentiality protocols.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
- Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
- Converted paper records to digital format, contributing to more efficient retrieval system.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
Education
Medical Secretary
Williamsport Area Community College
Williamsport, PA05-1989
High School Diploma -
Selinsgrove Area High School
Selinsgrove, PA06-1986
Skills
- HIPAA regulations knowledge
- Client support
- Clear and concise communication
- Experience with HIPAA guidelines
- Document scanning
- EMR / EHR
- Patient confidentiality
- Epic systems
- Release of information paperwork
- Work well independently
- Medical record safeguarding
- Electronic medical records handling
- Scanning and imaging software
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Medical Records Clerk
Wellspan Evangelical Community Hospital
10.2008 - Current
Medical Secretary
Williamsport Area Community College
High School Diploma -
Selinsgrove Area High School
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