Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hannah Jones

Hannah Jones

Lubbock

Summary

Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.

Diligent Remote insurance follow up rep with proven track record in managing and organizing medical records and Current guidlines. Successfully maintained accurate and confidential patient information, contributing to improved office efficiency. Demonstrated proficiency in data entry and electronic health records management.

Professional and prepared healthcare documentation specialist with comprehensive experience in managing patient records. Strong focus on team collaboration and delivering accurate, organized medical documentation. Highly adaptable, ensuring compliance with regulatory standards and maintaining confidentiality. Reliable and responsive to evolving needs of healthcare environment.

Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.

Overview

5
5
years of professional experience

Work History

Medical Records Clerk

Trust Point Rehabilitation Hospital of Lubbock
Lubbock, TX
08.2024 - Current
  • Organizing, Managing, and protecting patient health information in a healthcare hospital.
  • Data Entry: inputting demographic and clinical data into EHR
  • Release of information: Processing requests for medical records from authorized parties (patients, insurance companies, or attorneys) while strictly following HIPAA privacy regulations.
  • Processing requests for medical records from authorized parties (patients, insurance companies, or attorneys) while strictly following HIPAA privacy regulations.
  • Administrative support. Answering phones, processing patient support: ons and discharge paperwork, and scanning physical documents into digital databases
  • Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
  • Claim Resolution: Identifying why claims are unpaid or denied by reviewing Explanation of Benefits (EOB) and Electronic Health Record (EHR) data.
  • Payer Outreach: Contacting insurance carriers via phone, email, or online portals to check the status of submitted claims.
  • Denial Management: Researching denied claims, correcting errors (such as coding or demographic mistakes), and submitting formal appeals.
  • Accounts Receivable (AR) Maintenance: Managing a "worklist" of aged accounts (often those over 30, 60, or 90 days old) to minimize revenue loss.
  • Patient Communication: Contacting patients to verify insurance information, explain benefit coverage, or discuss patient responsibility.Developed training materials for new staff, improving onboarding efficiency and knowledge retention.

Patient service supervisor

Legacy at South Plains
Lubbock, Tx
08.2022 - 06.2024
  • Facilitate medication administration for patients.
  • Ensure strict adherence to patients confidentiality guidelines.
  • Maintained cleanliness and sterility of work areas to ensure a safe environment.
  • Documented and communicated comprehensive patients history and personal details, ensuring accuracy and privacy.
  • Accurately documented and tracked vital signs to monitor patients health and well-being.
  • Facilitated clear communication between staff and vendors to coordinate patient care.
  • Managed and coordinated staffing operations for a facility.
  • Provided emotional support and counseling to patients experiencing trauma and grief.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans.
  • Implemented and maintained accurate medical records in compliance with regulatory standards.
  • Conducted crisis interventions and de-escalated potentially dangerous situations.

Caregiver

Goodlife Assisted Living
Snyder, TX
01.2021 - 08.2022
  • I have 3 years of experience providing care for elderly clients with tasks such as bathing, grooming, and medication management.
  • Managed the daily activities and appointments for a disabled patient for 2 years, including meal preparation and transportation.
  • Skilled in performing household tasks and maintaining a clean and organized living environment for individuals with physical disabilities.
  • Experience in managing medication schedules and administering prescribed treatments under the guidance of healthcare professionals.
  • Provided emotional support and companionship to clients experiencing loneliness or isolation due to their health conditions.

Education

AHIMA - ICD 11

AHIMA
REMOTE
03-2027

Skills

  • Organized Timely People Skills
  • Communication skills Typing skills
  • Excel Knowledge, Microsoft word skills, Multitasking, fast learner
  • HIPAA compliance
  • Customer service
  • HIPAA regulations
  • Written and verbal communication

Timeline

Medical Records Clerk

Trust Point Rehabilitation Hospital of Lubbock
08.2024 - Current

Patient service supervisor

Legacy at South Plains
08.2022 - 06.2024

Caregiver

Goodlife Assisted Living
01.2021 - 08.2022

AHIMA - ICD 11

AHIMA