Sarah Clayton
Ballston Lake,NY
Summary
Driven associate successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Always help team members with any questions and will always push them to be better and give better services to customers.
Strong work ethic with the motivation to be better and try to find something to do or someone to help.
Always try and make the customer happy and try to get them in and out as quick as possible.
Im eager to learn new skills and would love to learn from new people and always open for new suggestions on how to be better.
Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information.
Overview
9
9
years of professional experience
Work History
Medical Records Clerk
Capital Cardiology Associates
Albany
10.2022 - 04.2026
- Maintained patient confidentiality and data integrity in medical records management.
- Processed new patient information efficiently into electronic health record systems.
- Assisted healthcare providers with retrieving and filing medical documents accurately.
- Updated patient records with current medical information and treatment history.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Retrieved medical records upon request from healthcare professionals.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Handled incoming calls and directed callers to appropriate department or employee.
Core Store Associate
Healthy Living Market and Cafe
Saratoga Springs, NY
04.2022 - 09.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Trained new staff to assist customers using excellent product knowledge.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Helped customers by answering questions and locating merchandise.
- Prepared products by adding tags and readying pallets for restocking.
- Put new merchandise on shelves and racks in attractive arrangements.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Crew Trainer
McDonald's
Queensbury, NY
11.2020 - 04.2022
- Instructed new team members on correct procedures for operations.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned and delegated group and individual work assignments to trainees.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Explained goals and expectations required of trainees.
- Developed skill-specific training programs to promote employee development.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Cleaned and stocked front-end areas with register tapes and ribbons.
Games Operator
Great Escape park
Queensbury, NY
05.2017 - 07.2017
- Performed daily upkeep and cleaning of game room components.
- Managed game room floor operations, assisting guests with arcade equipment.
- Delivered instructional guidance to guests on game room equipment.
- Computed payouts for ticket dispensing games to guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Interacted with hundreds guests per day to deliver positive, fun experience.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
Education
High School Diploma -
Queensbury Senior High School
Queensbury, NY04.2018
High School Diploma -
Penn Foster Home School
Queensbury, NY04.2018
Skills
- POS system operation
- Payment processing
- Customer assistance
- Organizational skills
- Communication
- Computer skills
- Good work ethic
- Conflict resolution
- Team building
- Planning & organizing
- People skills
- Multitasking
- Inventory Control Procedures
- Store Opening and Closing
- Problem-Solving
- Display Setup
- Cash Handling
- Stockroom Upkeep
- Stocking and Receiving
- Time Management
- Cash Handling Accuracy
- Merchandising
- Customer Needs Assessment
- Verbal and Written Communication
- Upselling Techniques
- Merchandising Knowledge
- Customer Service
- Product Recommendations
- Listening Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Quality Assurance
- Problem Resolution
- Medical records management
- Data entry accuracy
- HIPAA compliance
- Electronic health records
- Document scanning
- Team collaboration
- Attention to detail
- Filing procedures
- Record maintenance
- Release of information paperwork
- Patient inquiries
- Medical terminology understanding
- Paperwork processing
Timeline
Medical Records Clerk
Capital Cardiology Associates
10.2022 - 04.2026
Core Store Associate
Healthy Living Market and Cafe
04.2022 - 09.2022
Crew Trainer
McDonald's
11.2020 - 04.2022
Games Operator
Great Escape park
05.2017 - 07.2017
High School Diploma -
Penn Foster Home School
High School Diploma -
Queensbury Senior High School