Anna Cruz
Marengo,IL
Summary
Driven Shift Lead Manager with 3 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records.
Overview
4
4
years of professional experience
Work History
Medical Records Clerk
Addus Healthcare
03.2023 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Followed up with medical staff regarding missing information in patient records.
Shift Lead Manager
Taco Bell
07.2019 - 02.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Serve-Face Food Certification.
Education
High School Diploma -
Marengo Community High School
110 Franks Rd Marengo, IL60152 United States05.2022
Skills
- Employee Relationships
- Maintaining Clean and Organize Work Areas
- Bilingual
- Cash Handling
- Customer Service
- POS Inventory System Operation
- Safety and Security Enforcement
- Problem Solving
- Training and Development
Timeline
Medical Records Clerk
Addus Healthcare
03.2023 - Current
Shift Lead Manager
Taco Bell
07.2019 - 02.2023
High School Diploma -
Marengo Community High School
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