Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Home Health Aid

All Nation Home Health LLC
07.2023 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Substitute Preschool Teacher

Coshocton County Head Start
07.2022 - Current
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Surgical Technologist

Genesis Healthcare System
05.2017 - 01.2018
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.

State Tested Nursing Assistant

Sterling Suites
06.2014 - 05.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Customer Service Representative

Pizza Hut
07.2012 - 09.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

New Lexington High School
New Lexington, OH

Surgical Technologist - Medical

Central Ohio Technical College
Newark, OH
05.2017

Skills

  • Clinical Quality Program Standards
  • Knowledge of State Regulation
  • Patient Care
  • Electronic Systems
  • Promotions Programs
  • Telephone Etiquette
  • Customer Service

Timeline

Home Health Aid

All Nation Home Health LLC
07.2023 - Current

Substitute Preschool Teacher

Coshocton County Head Start
07.2022 - Current

Surgical Technologist

Genesis Healthcare System
05.2017 - 01.2018

State Tested Nursing Assistant

Sterling Suites
06.2014 - 05.2017

Customer Service Representative

Pizza Hut
07.2012 - 09.2014

High School Diploma -

New Lexington High School

Surgical Technologist - Medical

Central Ohio Technical College