Kelsey Deck
Grand Ledge,MI
Summary
Dedicated Member Service Representative experienced in enhancing member retention and fostering relationships. Improved member experiences by recalling details, facilitating clear conversations, and ensuring timely follow-up. Contributed to team success through dependable support and commitment to a positive office culture.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Member Service Representative II
Consumers Credit Union
Lansing, Michigan
10.2022 - Current
- Resolved member issues through effective communication and problem-solving.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Educated members on credit union products and services.
- Answered incoming calls regarding membership benefits and services.
- Reviewed new account applications to verify eligibility of prospective members.
- Processed loan applications and maintained accurate records.
- Conducted financial transactions while ensuring compliance with regulations.
- Created a friendly atmosphere for customers, enhancing their overall experience.
- Provided guidance to members on how best to use products or services offered by the organization.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge05-2014
Skills
- Loan processing
- Financial transactions
- Document processing
- Account management
- Product knowledge
- Member engagement
- Member retention strategies
- Cross-selling strategies
- Customer service
- Effective communication
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Multitasking
- Conflict resolution
Certification
- Notary
Timeline
Member Service Representative II
Consumers Credit Union
10.2022 - Current
High School Diploma -
Grand Ledge High School