Kelsey De Rose
Strategic retail leader with over 21 years of progressive experience at Starbucks, advancing from Barista to District Manager. Expertise in coffeehouse operations, partner experience, customer connection, and change leadership. Currently overseeing a portfolio of 11 stores generating over $28 million annually, with a focus on driving operational excellence, talent development, and executing company initiatives. Honored as a District Manager Excellence Winner and serving as Co-Chair of the Disability Advocacy Network, championing inclusion and belonging throughout the organization. Renowned for building strong cross-functional partnerships, translating strategy into operational execution, and representing the voice of partners and customers to influence impactful business outcomes.
Work History
District Manager
4 Years 8 Months- Lead a district of 11 Starbucks stores, partnering with store leaders to deliver exceptional customer experiences, operational excellence, and sustainable business growth while serving as a key connection point between field operations and enterprise initiatives.
- Lead a portfolio generating approximately $550,000-$590,000 in weekly revenue while driving execution of company priorities and operational standards.
- Serve as a trusted partner and coach to store leaders, developing leadership capability and strengthening succession pipelines across the district.
- Translate strategies into actionable plans, ensuring successful adoption of operational, technology, and customer experience initiatives.
- Led rollout of Back to Starbucks, Green Apron Service and acted as a change leadership champion to enhance partner and customers experience.
- Analyze key performance indicators and implement action plans to improve sales, labor efficiency, and operational execution.
- Act as the voice of coffeehouse partners and customers, identifying opportunities and barriers that influence operational effectiveness and customer connection.
- Recruit, develop, and retain top talent while maintaining a strong succession pipeline for leadership positions.
- Lead teams through change by creating clarity, building engagement, and ensuring consistent execution in evolving business strategies.
- Foster a culture of accountability, recognition, development, and continuous improvement, to deliver exceptional experiences while supporting business objectives.
- Utilize data, operational insights, and customer feedback to identify opportunities, improve performance, and drive meaningful outcomes.
Coffeehouse Leader
Assistant Store Manager
Shift Supervisor
Barista/Barista Trainer
Education
High School Diploma
Skills
Accomplishments
- District Manager Excellence Winner Q3 2023
- Co-Chair, Disability Advocacy Network 2023-Present
- Co-Program Lead, Armed Forces Network 2020-2023
- Coffeehouse Leader of the Year Winner 2021
- Coffeehouse Leader Excellence Winner Q4 2021
- Coffeehouse Leaser Excellence Winner 2016
- Coffee Master