Kelsey Dice
Niceville,United States
Summary
Diverse experience and knowledge at Okaloosa Gas District from experience working in the field and the office , adept in Microsoft Office and excelling in customer service. Demonstrates strong organizational and active listening skills, effectively multitasking to surpass goals.
Overview
12
12
years of professional experience
Work History
Marketing Support Specialist 1
Okaloosa Gas District
Valparaiso, FL
08.2024 - Current
- Responsibly uses the resources (Salesforce, Dashboard, Outlook, etc.). Provided by the district in order to achieve the performance initiatives, as established by the manager.
- Proficient in Word documents and Excel.
- Scheduling existing homes for marketing reps' appointments.
- Relieving inventory for install.
- Closing work orders, setting gas meters, and exchanging gas meters in Naviline.
- Experience with our District GIS Maps and verifying information through property appraiser.
- Service line/proposal signed paperwork auditing from Marketing Reps.
- Processing program rebates.
- Establishes and maintains effective, friendly relationships with internal and external customers, and coworkers.
- Send the weekly appliance report to the install supervisor and superintendent.
Service Technician
Okaloosa Gas District
Valparaiso, United States
10.2022 - 08.2024
- Experience with Naviline, Excel, Word, and Powerpoint
- Experience in relieving truck inventory and submitting meter inventory
- Followed safety protocols and policies to reduce workplace hazards
- Informed customers about the findings of GAS inspection
- Informed customer of any repairs due to leaks or regulating gas appliances for gas pressure issues
- Performed gas leak and carbon monoxide investigations
- Experience working on gas tank water heaters
- Educated new or existing customers about natural gas appliances
- Customer service skills used daily in person or on the telephone
- Assisted in outages due to broken gas lines
- Maintain a daily timesheet of hours
- Experience with interaction with builders and inspections
- Performed meter sets and meter upgrades
- Informed OPS of service lines needing attention
- Helped Install department with installation of gas appliances and backfilling
- Evaluated and identified problems, which I quickly fixed to restore functionality if applicable
Meter Reader
Okaloosa Gas District
Valparaiso, United States
04.2021 - 10.2022
- Attended all of the company's employee awareness trainings and participated in departmental safety meetings
- Reprogrammed ERTS on gas meters
- Read gas meters
- Installed New ERTS
- Customer service experience daily in person on my routes
- Experience with Naviline and meter inventory
- Sent in emails for service lines needing attention
- Microsoft Word experience
Finance Clerk
Niceville Water Department
Niceville, United States
01.2021 - 04.2021
- Daily counting of till
- Experience with processing payments for permits and looking up permits
- Processing of any online, Dropbox, or mail payments
- Calculated leak adjustments for my supervisor to apply to customer's accounts
- Reviewed low cons, high cons, and zero cons reports
- Printed service orders for meter readers to complete
- Answered telephones/greeted customers
- Photocopied customers information to set up new water accounts
- Ran social security number to check for any outstanding/old bills with the company
Customer Service Staff
Publix Super Market at Paradise Key
Destin, United States
04.2020 - 01.2021
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided excellent and professional service to ensure guest satisfaction
- Daily money till counting
- Answered telephones and greeted customers
- Performed western union transactions
- Sold tobacco/alcohol
- Collected shopping carts/ opened cash registers during peak hours of business
- Ensuring the store was clean and stocked
Customer Service Staff
Publix Super Market at Paradise Key
Destin, United States
05.2017 - 04.2018
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Kept an eye on things
- Ensuring store was clean and stocked
- Answering telephones/greeting customers
- Sales of tobacco/alcohol/lottery
- Collected shopping carts and open cash registers as needed
- Daily till count
- Western union transactions
- Providing any help in other departments
Retail Sales Associate
Gulfarium Marine Adventure Park
Fort Walton Beach, United States
02.2016 - 08.2017
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans
- Answered product questions using up-to-date sales and store promotions information
- Checked the quality of the merchandise and set up a proper display area on the floor
- Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction
- Actively engaged customers in order to provide general assistance and store merchandise information
- Answered questions about store policies and concerns to support positive customer experiences
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Daily till counting
- Greeting customers
Infant room teacher
Kids Discovery #7
Valparaiso, United States
08.2015 - 02.2016
- Provided an engaging curriculum that catered to all learning styles
- Educated parents about the center's policies, procedures, fees, and curriculum
- Carefully examined children for signs of emotional and developmental issues
- Daily feedings/diaper changes
- Answering parent phone calls/complaints
- Daily schedules stayed on task as desired by infants parents
Server
Dominic's Pizzeria
Valparaiso, United States
05.2013 - 08.2015
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Was in charge of emptying and maintaining the trash cans and the outdoor dumpster area
- Greeted regular customers and maintained relationships with them
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Educated new employees on the restaurant's practices, culture, and procedures
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
- Kept the register up to date by following proper billing, payment processing, and cash management procedures
Education
Associate of Arts -
Northwest Florida State College
Niceville, FL01-2027
Skills
- Dependable
- Multi-task-oriented
- Detail-oriented
- Organization
- Active listening skills
- Microsoft Office proficiency
- Prepare detailed reports
- Time management abilities
- Credit card transactions
- Retail sales
- Cash handling and management
- Goal-oriented
- Customer service
- POS systems knowledge
- Positive and friendly
- Strong interpersonal skills
- Quick learner
- Motivated team player
Accomplishments
- Employee of The Month for January 2024 from Okaloosa Gas District
References
References available upon request.
Timeline
Marketing Support Specialist 1
Okaloosa Gas District
08.2024 - Current
Service Technician
Okaloosa Gas District
10.2022 - 08.2024
Meter Reader
Okaloosa Gas District
04.2021 - 10.2022
Finance Clerk
Niceville Water Department
01.2021 - 04.2021
Customer Service Staff
Publix Super Market at Paradise Key
04.2020 - 01.2021
Customer Service Staff
Publix Super Market at Paradise Key
05.2017 - 04.2018
Retail Sales Associate
Gulfarium Marine Adventure Park
02.2016 - 08.2017
Infant room teacher
Kids Discovery #7
08.2015 - 02.2016
Server
Dominic's Pizzeria
05.2013 - 08.2015
Associate of Arts -
Northwest Florida State College