Kelsey Eaton
Monterey,USA
Summary
Motivated and cheerful waitress and manager with over a decade of experience leading teams to enhance customer satisfaction and retention in a fast-paced environment. Expert in team leadership, customer engagement, and operational efficiency. Known for fostering a skilled workforce through effective training and management, and adept at handling financial oversight and social media engagement to increase brand visibility. Leads with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Waitress / Manager
Loulou's Griddle in the Middle
08.2014 - 01.2025
- Led team to enhance dining experience, boosting customer satisfaction and retention
- Streamlined inventory and service operations, achieving efficient workflow
- Facilitated employee training and management, fostering a skilled workforce
- Oversaw financial tasks, ensuring accurate sales, payroll, and order management
- Handled social media presence, engaging customers and increasing brand visibility
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints with positivity and offered solutions to build customer loyalty.
- Troubleshot complex technical issues effectively, while maintaining customer satisfaction levels.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance productivity.
- Led team of servers to consistently meet customer service and sales targets.
Education
Bachelors Degree - Human Communications
California State University-Monterey Bay
Monterey, CA05-2016
Skills
- Team Leadership
- Customer Engagement
- Inventory Management
- Financial Oversight
- Operational Efficiency
- Employee Training
- Customer Service
- Order Management
- Social Media Marketing
- Problem Solving
Timeline
Waitress / Manager
Loulou's Griddle in the Middle
08.2014 - 01.2025
Bachelors Degree - Human Communications
California State University-Monterey Bay
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