Kelsey E. Kelly
Jackson,USA
Summary
I'm a hardworking and easy-going person with extensive experience in customer service, multitasking, and time management. I am also comfortable with keeping guests safe in different eco-tourism settings. My skills include leading multi-day trips focused on seeing wildlife, and interpreting the history, geology, and ecology of the Greater Yellowstone Ecosystem and South-Central Alaska. I am committed to giving every tour guest a positive, memorable experience. I would also say that I am an adaptable professional with a proactive attitude, and the ability to learn quickly. A strong work ethic and effective communication skills are also part of my profile, and I am eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Naturalist Tour Guide, Team Leader, and Trainer
Brush Buck Wildlife Tours
Jackson, WY
05.2020 - Current
- 4-hour and 8-hour tours in Grand Teton National Park
- 12-hour tours in Yellowstone National Park
- 2 Day 1 Night and 4 Day 3 Night Multi Day trips in Yellowstone and surrounding areas
- Winter and summer experience
- 5 Day 4 Night Multi Day trips in South Central Alaska
- 9 Day 8 Night Multi Day trips in South Central Alaska
- People management and guide training experience
Welcome Center Front Desk Attendant
Astoria Hot Springs Park and Conservancy
Jackson, WY
12.2024 - 04.2025
- Provided greetings and check-in services to guests for daily soaking sessions
- Made guest reservations on the computer
- Enforced fee compliance and regulations with guests
- General upkeep of pools, grounds, changing rooms, and all areas of the Welcome Center
- Monitored pool areas for safety and positive customer experience
- Answered and responded to phone calls and emails
- Performed concession sales
Co-Owner, Snorkel and Scuba Instructor, and Dive Travel Coordinator
Extended Range Diving Services
Wilmington, NC
07.2018 - 04.2020
- Dive travel and training company co-owner
- Scuba instruction
- Snorkel and dive guide
- Ocean education and citizen science coordinator
- Dive travel coordinator
- Customer service and reservations coordinator
- Rental equipment maintenance technician
Scuba Instructor, Boat Crew, Reservations, and Retail Associate
Horizon Divers
Key Largo, Florida
05.2016 - 10.2016
- Scuba instruction
- Snorkel and dive guide
- Environmental education leader
- Air and nitrox tank fill technician
- Rental gear and tank maintenance technician
- Customer service for retail and reservations online, over the phone, and in person
- Boat crew on 3 different sizes and styles of blue star environmentally rated vessels
Marketing and Conservation Outreach Staff
Rum Runner Dive Shop
Winterville, NC
05.2014 - 04.2015
- Social media coordinator – Facebook and Instagram using Hootsuite
- Events planner – conservation outreach programming
- Youth camp counselor – ocean day trips focused on ocean ecology and biology
- Youth camp counselor – kayak day trips focused on river and estuary ecology and biology
Marine Life Safety Diver and Education Outreach Leader
PKS Aquarium
Pine Knoll Shores, NC
06.2013 - 04.2014
- Aided informative presentations to aquarium guests from inside the tank
- Managed the safety of marine life in the tank including large sharks during diver presentations
- Interacted with aquarium guests from inside the tank
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC05.2015
Skills
- People management skills
- Customer service skills
- Safety conscious
- Organized
- Detail-oriented
- Confident energy
- Outgoing personality
- Team player attitude
- Hiking and backpacking experience
- Road and mountain biking experience
- Kayaking experience
- Nordic and Alpine skiing experience
- Wild ice skating experience
- Rock and ice climbing experience
- Public land and wildlife education experience
- Boat crew and underwater dive guide/instructor experience
- Technical diving experience
- Ocean education experience
- Familiar with Leave No Trace principles for land and sea
Certification
- Intro to Alpinism through the American Alpine Institute
- Current First Aid/CPR Certification
- Current Food Handlers Certification
- Open Water SCUBA Certification
- Advanced Open Water SCUBA Certification
- Nitrox Diver Certification
- Rescue Diver Certification
- Drysuit Diver Certification
- Dive Master Certification
- PADI Open Water Scuba Instructor #378412
- TDI Intro to Tech #651275
- TDI Decompression Procedures #700669
- TDI Trimix Diver #755090
- PSI/PCI Cylinder Inspector (Expired)
Timeline
Welcome Center Front Desk Attendant
Astoria Hot Springs Park and Conservancy
12.2024 - 04.2025
Naturalist Tour Guide, Team Leader, and Trainer
Brush Buck Wildlife Tours
05.2020 - Current
Co-Owner, Snorkel and Scuba Instructor, and Dive Travel Coordinator
Extended Range Diving Services
07.2018 - 04.2020
Scuba Instructor, Boat Crew, Reservations, and Retail Associate
Horizon Divers
05.2016 - 10.2016
Marketing and Conservation Outreach Staff
Rum Runner Dive Shop
05.2014 - 04.2015
Marine Life Safety Diver and Education Outreach Leader
PKS Aquarium
06.2013 - 04.2014
Bachelor of Science - Biology
East Carolina University
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