Michael Waters
Phoenix,AZ
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Tour Director/Naturalist Guide
Off the Beaten Path
Bozeman, Montana
07.2023 - Current
- Led engaging tours through diverse landscapes and cultural sites.
- Developed itineraries tailored to diverse traveler interests and preferences.
- Coordinated logistics for transportation, accommodations, and activities.
- Delivered informative commentary on historical and cultural significance of locations.
- Managed group dynamics to ensure enjoyable experiences for all participants.
- Resolved guest concerns promptly to maintain high satisfaction levels.
Emergency Medical Technician
Flagstaff Medical Center
Flagstaff, Arizona
07.2023 - 07.2024
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Assisted in training new EMT staff on protocols and procedures.
Backpacking Guide
Wildland Trekking
Flagstaff, Arizona
05.2021 - Current
- Led backpacking trips in diverse terrains for various skill levels.
- Educated participants on environmental stewardship and Leave No Trace principles.
- Developed customized itineraries based on group preferences and abilities.
- Conducted equipment maintenance checks to ensure safety and reliability during trips.
- Assist inexperienced hikers with basic skills such as setting up tents correctly or lighting stoves safely.
- Administer first-aid treatment when needed during trips in remote areas where medical assistance may not be available.
- Monitor group dynamics throughout each excursion, intervening when necessary to ensure everyone's safety or comfort level is met.
Server/Server Assistant
Roka Akor
Scottsdale, Arizona
03.2010 - 01.2014
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Recommended menu items based on guest preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Parks and Recreation Management
NORTHERN ARIZONA UNIVERSITY
Flagstaff, AZ12.2016
Associates in Arts -
PARADISE VALLEY COMMUNITY COLLEGE
Phoenix, AZ05.2013
Skills
- Logistics coordination
- Itinerary development
- Group management
- Cultural interpretation
- Safety protocols
- Customer relationship management
- Adaptability to situations
- Communication efficiency
- Time management
- Exceptional customer service
Certification
ServSafe Food Handler Exp. 02/25/2027
Timeline
Tour Director/Naturalist Guide
Off the Beaten Path
07.2023 - Current
Emergency Medical Technician
Flagstaff Medical Center
07.2023 - 07.2024
Backpacking Guide
Wildland Trekking
05.2021 - Current
Server/Server Assistant
Roka Akor
03.2010 - 01.2014
Bachelor of Science - Parks and Recreation Management
NORTHERN ARIZONA UNIVERSITY
Associates in Arts -
PARADISE VALLEY COMMUNITY COLLEGE