Kelsey Elgin
San Diego,CA
Summary
Dynamic Store Manager with a proven track record at Lush Cosmetics, driving a 50% increase in profitability. Expert in performance management and team motivation, fostering an inclusive culture while achieving high customer satisfaction scores. Skilled in inventory management and visual merchandising, consistently surpassing sales targets through strategic leadership and staff development.
Overview
5
5
years of professional experience
Work History
Store Manager
Lush Cosmetics
Escondido , CA
12.2023 - Current
- Boosted store profitability and retail margin by 50% within a year.
- Executed and achieved short-term and long-term goals that improved KPIs and achieved sales goals.
- Achieved consistent Customer Mystery Shop Report scores above 90%.
- Performance-managed staff members who were not able to meet the expectations of their role.
- Maintained a diverse team and fostered an inclusive environment by prioritizing DEIB training and initiatives that promote equity and belonging.
Manager in Training
Lush Cosmetics
Escondido, CA
06.2022 - 12.2023
- Worked alongside the Store Manager to enhance customer experience, staff performance, and store operations in order to surpass sales targets.
- Enhanced operation processes to support efficient shop inventory management.
- Cultivated network connections to facilitate recruitment and hiring.
- Supported merchandising plans to improve KPIs, and managed staff to take pride in a clean and beautiful work environment.
- Hosted consistent touchpoints with staff to provide constructive feedback, coaching, and development.
Floo Leader
Lush Cosmetics
Escondido, CA
11.2019 - 06.2022
- Increased the depth of the shop's product knowledge through constant learning with the shop's sales ambassadors.
- Ensured that staff had completed the required training and were consistently practicing Lush policies and procedures.
- Lead by example in delivering a world-class customer experience on the shop floor.
- Trained Sales Ambassadors and peers on the brand, product, and effective sales techniques to improve their performance.
Skills
- Customer service
- Visual merchandising
- Inventory management
- Sales forecasting
- Performance management
- Staff recruitment
- Culture development
- Team motivation
Timeline
Store Manager
Lush Cosmetics
12.2023 - Current
Manager in Training
Lush Cosmetics
06.2022 - 12.2023
Floo Leader
Lush Cosmetics
11.2019 - 06.2022
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