Kelsey Encarnacion
Dothan
Summary
Dynamic retail professional with a proven track record at Academy Sports Outdoors, excelling in customer service and teamwork. Adept at utilizing POS systems and resolving conflicts, I consistently enhance customer satisfaction and drive sales. Recognized for training new associates and maintaining organized displays, I am committed to delivering exceptional shopping experiences.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Academy Sports Outdoors
01.2026 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, products, and inventory to support informed customer decisions.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and receipts for customers.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Participated in inventory management processes, including restocking shelves and conducting counts.
- Implemented store policies effectively while promoting a safe shopping environment for all patrons.
- Trained new associates on customer service standards and operational procedures to enhance team performance.
Restaurant Hostess
Crackerbarrel
Dothan, AL
04.2024 - 03.2026
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and minimize wait times.
- Collaborated with servers and kitchen staff to coordinate guest needs and enhance dining experience.
- Assisted in training new host staff on procedures and customer service standards.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Server
Crackerbarrel
Dothan, AL
04.2024 - 03.2026
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Effectively communicated menu options and specials, enhancing guest satisfaction and sales.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service standards and operational procedures.
Customer Service Cashier
Adventureland
Dothan, AL
04.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring satisfactory resolutions.
- Maintained accurate cash drawer balances throughout shifts.
- Handled product returns and exchanges per company policy.
- Trained new staff on operational procedures and customer service protocols.
Education
High School Diploma -
Ashford High School
Ashford, AL05-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Phone etiquette
- POS system operations
- Conflict resolution
- Stock replenishment
- Display setup
- Sales goals attainment
- Customer follow-up
- Friendly and outgoing
- Data entry
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Positive customer engagement
- Team cooperation
Timeline
Retail Sales Associate
Academy Sports Outdoors
01.2026 - Current
Restaurant Hostess
Crackerbarrel
04.2024 - 03.2026
Server
Crackerbarrel
04.2024 - 03.2026
Customer Service Cashier
Adventureland
04.2023 - 04.2024
High School Diploma -
Ashford High School