Store Supervisor
TD Bank
North Hampton, NH
03/16/15 - Current
- Coordinating with other departments for smooth functioning of various banking activities.
- Maintaining up-to-date knowledge of banking products and services offered by the bank.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Resolving escalated customer complaints in an efficient manner.
- Preparing reports related to branch performance metrics for higher management review.
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Ensuring compliance with banking regulations and policies.
- Overseeing daily cash position at the branch and ensuring adequate liquidity is maintained.