KELSEY FLANNERY
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Century Services
10.2022 - Current
- Answered phone calls and assisted new clients with required paperwork to initiate services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake application.
- Mentored new hires, resulting in stronger staff development and increased productivity.
PATIENT SERVICES REP.
Las Vegas Skin And Cancer Clinic
07.2021 - 10.2022
- Handled 150+ calls per day to address customer inquiries and concerns.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Worked well in a team setting, providing support and guidance.
MEDICAL RECEPTIONIST
Gastroenterology Associates
10.2019 - 07.2021
- Coordinated patient scheduling, checked in patients with a daily patient flow of 75-85, and took payments for billing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Processed medical records requests from outside providers according to facility, state and federal law.
SHIFT LEAD
Jimmy John’s
10.2017 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Associate Degree in Medical Coding -
Purdue Global University
Online2021
Honors Diploma -
Green Valley High School
2019
Skills
- Excellent Communication
- Problem Solving/Critical Thinking
- Leadership
- Customer Service
Timeline
Intake Specialist
Century Services
10.2022 - Current
PATIENT SERVICES REP.
Las Vegas Skin And Cancer Clinic
07.2021 - 10.2022
MEDICAL RECEPTIONIST
Gastroenterology Associates
10.2019 - 07.2021
SHIFT LEAD
Jimmy John’s
10.2017 - 05.2019
Associate Degree in Medical Coding -
Purdue Global University
Honors Diploma -
Green Valley High School
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