Kelsey Frank
Beaverton,MI
Summary
Experienced operations supervisor with a background in airport services and regulated management. Skilled at guiding cross-functional teams, supporting safe and efficient day-to-day operations, and delivering reliable customer service. Comfortable with performance coaching, scheduling, and process improvement while maintaining compliance with safety and company standards. Recognized for clear communication, steady leadership, and a practical approach to meeting goals.
Overview
6
6
years of professional experience
Work History
Cross Utilized Supervisor
SkyWest Airlines
Freeland, MI
12.2022 - Current
- Directed day-to-day ramp and customer-service operations, aligning staffing and resources to meet on-time performance and safety goals.
- Championed a safety-first culture by enforcing FAA, TSA, and company standards; led daily briefings and spot checks to ensure compliance.
- Coached and mentored a team of cross-utilized agents, setting clear expectations and providing real-time feedback to boost productivity and morale.
- Delivered initial and recurrent training on policies, ground-handling procedures, and customer-service protocols.
- Managed station records, scheduling, and performance data with accuracy and discretion.
- Proficiently operated GSE (tugs, belt loaders, de-ice trucks) and jet-bridge equipment, supporting smooth aircraft turns and baggage handling.
Operations Manager
Canterra Management
Beaverton, MI
11.2019 - 03.2024
- Oversaw day-to-day operations for a high-volume specialty retailer, leading a team of ___ employees to achieve sales and service targets.
- Maintained strict compliance with state regulations, corporate policies, and inventory controls.
- Managed scheduling, training, performance reviews, and payroll functions.
- Partnered with vendors and logistics teams to maintain optimal stock levels and product quality.
- Delivered exceptional customer experience while driving revenue growth.
Education
Aircraft Dispatch
Institute of Flight Operations And Dispatch
07.2025 - 09.2025
Skills
- Airport & Ground Operations Oversight (ramp, gate, baggage, customer service)
- Executive Team Leadership & Staff Development
- Performance Management, Coaching & Recognition
- FAA/TSA/Safety Compliance & Risk Mitigation
- Customer Service Excellence & Conflict Resolution
- Scheduling, Staffing & Workforce Planning
- Cost Control & Resource Optimization
- Continuous Process Improvement & KPI Tracking
- Training Program Delivery (initial & recurrent)
- Strong Written & Verbal Communication
Timeline
Aircraft Dispatch
Institute of Flight Operations And Dispatch
07.2025 - 09.2025
Cross Utilized Supervisor
SkyWest Airlines
12.2022 - Current
Operations Manager
Canterra Management
11.2019 - 03.2024