Tilia Langkio
HONOLULU,HI
Summary
Customer-oriented professional with experience assisting customers in wheelchairs by transporting to designated locations. Ace at maintaining professional passenger relations and team communication. Safety-minded when navigating busy areas to avoid other individuals and objects.
Compassionate professional with significant experience assisting individuals with mobility issues as Wheelchair Agent. Possess strong knowledge of airport operations and customer service protocols, ensuring safety and comfort for passengers. Noted for exceptional interpersonal skills, problem-solving abilities, and commitment to enhancing overall passenger experience. Previous work has consistently led to high levels of passenger satisfaction and positive feedback.
Compassionate Wheelchair Agent known for high productivity and efficient task completion. Possess specialized skills in passenger assistance, safety protocol adherence, and effective communication. Excel at empathy, patience, and problem-solving to enhance passenger experience and ensure comfort during transit.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Reliable professional focused on delivering positive and enjoyable passenger trips. Knowledgeable about safety procedures and emergency response. Ready to apply many years of experience to long-term position.
Skilled at giving attention to ill students, responding to injuries and providing first aid. Good data entry and report writing abilities. Energetic, focused and hardworking.
Overview
1
1
year of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
HONOLULU, HI
11.2024 - 02.2026
- Assisted passengers with mobility needs throughout the airport premises.
- Operated wheelchair equipment to ensure safe transport of passengers.
- Communicated effectively with team members to coordinate passenger assistance.
Wheelchair Agent
G2 Secure Staff
HONOLULU, HI
11.2024 - 02.2026
- Assisted passengers with mobility needs throughout the airport premises.
- Operated wheelchair equipment to ensure safe transport of passengers.
- Communicated effectively with team members to coordinate passenger assistance.
- Followed safety protocols to ensure secure passenger handling during transport.
- Provided excellent customer service to enhance passenger experience and comfort.
- Collaborated with airport staff to streamline assistance processes for travelers.
- Responded promptly to requests for wheelchair services from passengers and staff.
- Assisted customers with baggage claims.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Attended trade shows and other events where relevant products were showcased in order to stay abreast with industry trends.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Collected baggage charges and accepted baggage for check-in.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Operated computerized system to handle ticketing and check-ins.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Transported baggage and coordinated transit between assigned terminals or platforms.
- Improved passenger comfort with special items, food distribution and proactive actions.
Education
Waipahu High School
HONOLULU, HISkills
- Wheelchair operation
- Safety protocols
- Passenger assistance
- Equipment maintenance
- Customer relations
- Mobility aid expertise
- Baggage handling
- Team collaboration
- Service coordination
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Customer service
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Disability awareness
- Route planning
- Boarding gate procedures
- Public announcements
- Boarding assistance
- Security screenings
- Boarding support
- Airport security
- Check-in processes
- Checking in passengers
- Passenger check-in
- Ticketing knowledge
- Check-in procedures
- Issuing tickets
- Reservations
- Baggage handling abilities
- Cash management
- Airline policies
- Pre-boarding checking
- Reservation processing
- Investigating problems
- Ground operations
- Departures management
- Computer terminal operations
- Baggage checks
- Documentation verification
- Fare computing
- Passenger ramp assistance
- Travel documentation
- Ticketing
- TSA collaboration
- Reservation systems
- Flight scheduling
- Customer service management
Timeline
Wheelchair Agent
G2 Secured Staff
11.2024 - 02.2026
Wheelchair Agent
G2 Secure Staff
11.2024 - 02.2026
Waipahu High School