AMANDEEP Kaur
Queens,NY
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty.
Motivate to learn ,grow and excel in my professional life.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wheelchair Agent
Airway Cleaners
JFK AIRPORT TERMINAL 4 , NY
05.2024 - 08.2025
- Assisted passengers with mobility needs during boarding and deplaning processes.
- Operated wheelchair equipment to transport individuals safely across terminal areas.
- Collaborated with airline staff to ensure timely service for passengers requiring assistance.
- Maintained cleanliness and functionality of wheelchairs and related equipment regularly.
- Communicated effectively with passengers to understand their specific accessibility needs.
- Followed safety protocols while assisting individuals in crowded airport environments.
- Assisted customers with baggage claims.
- Documented service requests and incidents to enhance operational efficiency and safety records.
- Provided compassionate support and reassurance to passengers facing travel challenges.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Aided customers with TSA checkpoint screenings.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Greeted customers, answered questions and discussed services.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Transported individuals requesting wheelchair service to and from desired locations.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Updated product displays regularly as per company guidelines ensuring attractive presentation at all times.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Attended trade shows and other events where relevant products were showcased in order to stay abreast with industry trends.
Education
High School Diploma -
Secondary Education- Board of School Education
KARNAL, (INDIA HARYANA)10-2011
Skills
- Wheelchair operation
- Safety protocol adherence
- Service documentation
- Accessibility support
- Equipment maintenance
- Customer relationship management
Languages
English,Hindi and Punjabi
Professional
Certification
DRIVING License
Affiliations
Travelling and Reading books
Timeline
Wheelchair Agent
Airway Cleaners
05.2024 - 08.2025
High School Diploma -
Secondary Education- Board of School Education
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