Kelsey Gallager
McKinney
Summary
Dedicated Human Resources professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
Work History
Human Resources Employee Experience Coordinator
Forescout Technologies, Inc
04.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by managing onboarding activities for new hires internationally.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Collaborated with cross-functional teams to develop strategies and policies for global mobility programs.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
Workforce Management Supervisor
Genpact
09.2017 - 03.2023
- Teaching teams to use computer systems to take incoming jobs from select client and audit according to their policy
- Managing workforce management and data analytics team
- Using excel and PowerBi to extrapolate data for production teams to show adherence, scores, and any other information metrics that are graded on
- Compliance management while keeping track of client equipment as well as global attrition for over 5000 employees in Texas, Florida, India, and Japan
- Using quip and tableau to evaluate progress of production teams in order to best improve their performance
Emergency Dispatch Operator
Monitronics
04.2016 - 09.2017
- Use a computer system to take incoming signals from a security system and call appropriate dispatch agencies
- Efficiently opening responding to calls Keeping accurate records of all calls Properly evaluating and accommodating customer requests and concerns
- Staying calm under stressful medical, burglary or fire situations
Education
BBA - Business Administration And Management
East Texas A&M University (Formerly Commerce)
Commerce, TX05-2025
Bachelor's - Business: Analytics
Collin College
12.2023
Skills
- Excel
- Microsoft Office
- Training/Teaching
- Data entry
- Customer service
- Multitasking and organization
- Relationship building
- Discretion and confidentiality
- Document management
- Presenting ideas and plans
- Project assistance
Timeline
Human Resources Employee Experience Coordinator
Forescout Technologies, Inc
04.2023 - Current
Workforce Management Supervisor
Genpact
09.2017 - 03.2023
Emergency Dispatch Operator
Monitronics
04.2016 - 09.2017
Bachelor's - Business: Analytics
Collin College
BBA - Business Administration And Management
East Texas A&M University (Formerly Commerce)
Similar Profiles
MICHAEL BACONMICHAEL BACON
DIRECTOR OF PRODUCT MARKETING XDR - CYBERSECURITY at Forescout TechnologiesDIRECTOR OF PRODUCT MARKETING XDR - CYBERSECURITY at Forescout Technologies
Neha GargNeha Garg
Salesforce Admin/Developer at Forescout TechnologiesSalesforce Admin/Developer at Forescout Technologies
Ronit PuralkarRonit Puralkar
Senior Technical Support Representative at Forescout TechnologiesSenior Technical Support Representative at Forescout Technologies