Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Work History
Behavioral Health Technician
7 Months
Children's Mercy Hospital | 01.2026 - Current
Provided direct support to children with behavioral and emotional challenges in clinical settings.
Used Epic EHR to document patient information, progress notes, and treatment plans.
Conducted patient rounds, took vitals and charted on each patient every shift.
Barista
12 Years 4 Months
Various Locations | 02.2013 - 06.2025
Communicated effectively with customers and coworkers to ensure a positive experience.
Mastered coffee-making techniques, enhancing customer satisfaction through quality espresso extraction, milk steaming, and latte art.
Trained new baristas on coffee preparation techniques and customer service standards.
Care Facilitator
8 Months
KidsTLC | 11.2023 - 07.2024
Managed challenging behaviors through positive reinforcement techniques and crisis intervention when necessary in a long-term residential psychiatric youth facility on units with up to 12 patients.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Au Pair
1 Year 1 Month
Forest-Galloway Family | 10.2022 - 11.2023
Enhanced language development through engaging reading sessions and storytelling.
Coordinated educational outings to park and library, fostering exploration and learning.
Enforced family rules to maintain order in the household. and discipline in accordance with family rules.
Monitored and documented child progress and behavior.
Behavior Interventionist
9 Months
Citizens of the World Charter School | 09.2021 - 06.2022
Applied de-escalation techniques to effectively manage clients' behavior issues.
Tracked and documented clients' behavioral progress daily to inform intervention strategies.