Kelsey Guereña
San Diego,CA
Summary
Dynamic Sales Manager with a proven track record at The BXNG Club, enhancing customer satisfaction and boosting sales through strategic leadership and effective team coaching. Skilled in POS systems and renowned for exceptional customer service. Demonstrates a strong team mentality and expertise in cocktail preparation, driving performance and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Luxury Sales Representative
The Yard Gym
San Diego , CA
09.2024 - Current
- Utilized analytics tools to track performance of social media campaigns and adjust strategies as necessary.
- Developed content strategy to increase social media followers and engagement.
- Developed relationships with customers by understanding their needs and recommending appropriate products.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Analyzed daily sales reports to identify areas of improvement in marketing campaigns.
Sales Manager
The BXNG Club
San Diego, USA
08.2021 - 09.2024
- Handed customer relations issues, enabling quick resolution and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Led a successful sales team by providing motivational coaching and performance-based incentives
Lead Barista
Starbucks
San Diego, USA
02.2018 - 01.2022
- Restored and cleaned stations and facilities to maintain clean and operable standards.
- Trained new team members on barista skills, cash handling, and the POS system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Making drinks according to recipes, using standard measuring tools and ingredients.
Server
Cafe 21
San Diego, USA
01.2014 - 03.2018
- Strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for an efficient workflow and an excellent guest experience.
Education
B.A -
Arizona State
Tempe, AZ05.2023
Associate of Science - Biology
Miramar college
San Diego, CA09-2019
Skills
- Full Knowledge of cocktails and preparations
- Efficient in POS systems
- Food Handlers certification
- LEAD certification
- Excellent customer service skills
- Ability to work with others
- Team Mentality
Languages
Spanish
Native/ Bilingual
Certification
- CPR/BLS
- Food Handler
References
References available upon request.
Timeline
Luxury Sales Representative
The Yard Gym
09.2024 - Current
Sales Manager
The BXNG Club
08.2021 - 09.2024
Lead Barista
Starbucks
02.2018 - 01.2022
Server
Cafe 21
01.2014 - 03.2018
B.A -
Arizona State
Associate of Science - Biology
Miramar college
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